For installations requiring a custom solution, or if you want to complete the ITSM configuration, you can use the BMC Remedy ITSM Application Administration Console to create and configure a new company, create a template, or modify existing templates. For information about using the Application Administration Console, see the BMC Remedy ITSM User Guide.
- From the BMC Remedy IT Service Management Application Administration Console, select Custom Configuration > Change Management System > Template > Template.
- Double-click Template, then select the template to modify.
- Click View, and then change the template values.
- When you have finished modifying the template, click Save.
- From the BMC Remedy IT Service Management Application Administration Console, select Custom Configuration > Incident Management > Template.
- Double-click Template, and then select the template to modify.
- Click View, and then change the template values.
- When you have finished modifying the template, click Save.
- From the BMC Remedy IT Service Management Application Administration Console, select Custom Configuration > Task Management System > Task Configuration > Task Template.
- Double-click Template, and then select the template to modify.
- Click View, and then, change the template values.
- When you have finished modifying the template, click Save.