Installing in a multiple-server environment

You can install product components on multiple servers by performing a custom installation. This type of installation is recommended for performing a medium or a large scale product deployment. For more information, see Horizontal-scaling-recommendations.

Recommendation

While installing the product components, it is recommended that all the components operate in the same time zone. The Collection Agent is not a product component. The Collection Agents can operate in different time zones.

This topic contains the following information:

Related topics

Multiple-server-deployment

Troubleshooting-common-issuesInstalling Remedy SSO

Authenticating users with Remedy Single Sign-On or IT Data Analytics

Before you begin

Ensure that the following requirements are met:

  • Ensure that you have completed the tasks in Preparing for installation.
  • If you want to use the Collection Agent as your data collection mechanism, then ensure that you read the following topics:

  • If you are scaling up your deployment by adding multiple components of the product on separate servers, ensure that have the following information.

    Information that you need before scaling up

    If you are scaling up

    What you need to know?

    Indexer

    The host name and corresponding port number of the master Indexer installed on the primary node.

    Search

    • The host name and corresponding port number of the master Indexer installed on the primary node.
    • The host name and port number of the Configuration Database to be used by the Search component.

    Collection Station

    • The IP address and port number to be used for binding the Collection Station's HTTP service and Payload service.
      This information is required by the Collection Agents for connecting with the Collection Station.
    • The host name and corresponding port number of the master Indexer installed on the primary node.
    • The host name and port number of the Configuration Database to be used by the Collection Station.

    For more information about default ports, see Communication-ports-and-protocols.

Performing a custom installation

Follow these steps for a custom installation. Navigate through the installation wizard by clicking Next.

1. Start the installation program

Run the setup (for Windows) or setup.bin (for Linux) file. 

2. Agree to the terms of use

 Read the license agreement and agree to the terms.

3. Select Custom Setup

Allows you to select and install one or more components on multiple servers (multiple-server deployment).

To understand the component fundamentals, see the product architecture.

4. Select the components to install

The components to install depends on your deployment plan.

For more information, see Multiple-server-deployment.

5. Provide component configuration details (including Remedy Single-Sign On)

Provide details for each of the components selected in the preceding step.

Note

Configuring Remedy Single Sign-On is optional. You can choose to configure Remedy Single Sign-On while configuring the Console Server.

The following table lists the components in the sequence in which the installer screens appear if you select all the components.

6. Choose the directory location for installation

The directory location defaults to the following:

  • Windows: C:\Program Files\BMC Software\TrueSight\ITDA. 
  • Linux: /opt/bmc/TrueSight/ITDA

You can change the destination directory by clicking Browse.

7. Configure the basic settings

Configure the following settings depending on your platform.  

Click Next to view the Installation Preview screen. This screen provides information about the features to be installed, the total disk size, the destination directory, and so on.


8. Click Install

Starts the installation.

9. Click View Log

This is an optional step.

10. Click Done

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11. Enable restart of IT Data Analytics after system reboot

This step is applicable only if you are installing on a Linux Platform.

To enable TrueSight IT Data Analytics services to start automatically every time that the machine is restarted, you must register the services. To do this, run the utility $BMC_ITDA_HOME/bin/itdaservices.sh with root user credentials.

Extending the product license

When you install the product, a default license gets installed which is valid for 30 days from the date of installation. 

To continue using the product after 30 days, you need to extend the license. For more information, see Getting-and-applying-the-product-license.

Where to go from here

(Optional) Verify if the installation completed successfully.

Access the product by using the Start menu.

If required, start the services manually.

Perform configurations such as enabling security for the product, configuring the email setting, and configurations required before scaling up.

Understand the various ways in which you can authenticate users.

Start data collection immediately after installation, by making the following configurations:

  • (Optional) Create Data patterns to define how the data collected must be indexed and displayed.
  • Create data collectors to define the type of data to be collected and how it must be collected, and to start the data-collection process. For more information, see Setting-up-data-collection.