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NOTIFY_EVENTS not Generated when Parameter is in Alarm


A parameter alarms but a NOTIFY_EVENT is not sent to the notification server.

If you are using the PATROL Console for Windows or PATROL Console for Unix, make sure each is using the same StdEvents.ctg file that is used by the PATROL Agent.

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC PATROL for Event Management 2.9.00