Troubleshooting

This topic describes how to troubleshoot issues for BMC PATROL for Citrix XenApp and XenDesktop.

Tip

 For more information about known issues, see Known-and-corrected-issues.

If you encounter certain problems using this KM, BMC Support might request that you enable the debug.

To turn debugging On/Off

  1. Access the /BTK/XenApp/DEBUG pconfig variable
  2. Set this variable to 1 to enable the debug, and set to 0 to disable the debug.
    The log file is located at the %patrol_home%\btk\logs directory. The log file name is btk_<pid>.log. By default, the maximum size of the log file is 50 MB.

 

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