Support for third-party products
To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.
This topic lists the minimum requirements and supported resources for the BMC PATROL for Citrix XenApp and XenDesktop product.
Note
To get complete compatibility information for BMC PATROL for Citrix XenApp and XenDesktop, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.
Before installing BMC PATROL for Citrix XenApp and XenDesktop, verify that the target computer meets the installation requirements listed in the following table.
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| - Microsoft Windows Server 2019, x86-64
- Microsoft Windows Server 2016, x86-64
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Minimum hardware requirements | 2 virtual CPU (vCPU), 8 GB RAM |
| 19.06 and later The latest supported version is 2203. |
| - For BMC PATROL for Citrix XenApp 2.0.00:
.NET Framework 4.0 or 3.5 is required on PATROL Agent system - If you have applied the BMC PATROL for Citrix XenApp 2.0.00.01 patch:
.NET Framework 4.0 or later is required on PATROL Agent system - Microsoft Visual C++ 2010 Redistributable Package must be installed on your PATROL Agent machine.
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| If you are installing an Agent or console with BMC PATROL for Citrix XenApp and XenDesktop, you must specify the port number to connect to all the agent computers. |
TrueSight Operations Management | |
| - For BMC Helix Operations Management:
- PATROL Agent version: 20.08 and above
- PATROL Installation Utility version: 20.02 and above
- For TrueSight Operations Management:
- PATROL Agent version: 11.3 and above
- PATROL Installation Utility version: 11.3 and above
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