This section addresses common questions about the KM.
Online help
Is online Help available for KMs?
Online Help will continue to be available from the TrueSight console, BMC Helix Operations Management, and BMC Central Monitoring Administration. However, online help will not be available from the following Consoles:
PATROL Central Operator – Microsoft Windows Edition
PATROL Central Operator – Web Edition
PATROL Console for Microsoft Windows
PATROL Console for UNIX
How can I access the online Help?
You can access the online Help from BMC Helix Operations Management, TrueSight Operations Management console, and Central Monitoring Administration. For complete product documentation, refer to the KM documentation on docs.bmc.com.
What kind of offline documentation can I get?
KM documentation is available in PDF format.
How do I access the documentation PDF?
You can access the offline documentation from the following locations:
Product documentation is available in PDF format along with the installation files on the EPD site.
PDFs are also available on the PDFs and videos page of the respective KM documentation on docs.bmc.com
Important
Ready-made PDFs are created for new releases and service packs at the time of their release. Although these PDFs contain all topics, the content of some topics is better suited for online viewing.
Upgrading
If I want to upgrade one KM, will I have to upgrade the whole repository?
No. You can upgrade single KM also.
What happens to the policies that are already configured?
In BMC Helix Operations Management, to use the new configurations added to the policy in the upgraded KM, you will clone the policy and create a new one by using the cloned policy.
In TrueSight Operations Management, you can change the KM version in an existing policy and configure the new configurations added in the upgraded KM.
In both the cases, you can also leave the existing policies as is and create a new policy to utilize the new features.
What happens to the already collected data? Will I lose it?
You will continue to see the collected data under the device that you configured for collection. If you ensure similar device configurations in the new policies, the new collected data will also show under the same device.
Will I have to set up attribute thresholds again?
You do not need to update the exisitng thresholds. However, set up thresholds for new attributes added to a release.
Will I have to set up event policies again?
You do not need to set up event policies for existing attributes. However, set up new event policies or update the existing ones for new attributes added to a release.