Important This documentation space contains information about PATROL Agents when deployed in a TrueSight Operations Management environment. If you are a BMC Helix Operations Management user, see PATROL Agent 21.02 for BMC Helix Operations Management.

KM help files

The PATROL 3. x consoles continue to use the same Help architecture that they used in the past, WinHelp on Windows and NetHelp on UNIX.

Locales

For PATROL Central-Windows Edition the LOCALE is used in the directory structure on the console server where the Help files are installed:

% PATROL_ROOT%\lib\knowledge* prd_1_2\lib\help* LOCALE** prd.chm

For PATROL Central-Web Edition the LOCALE is used in the name of the Help jar file:

prd_1.2.00_LOCALE.jar

KM help file locations

The KM Help is installed in different locations in the users environment. The location is dependent on the console that will use the Help. The following sections define the locations for each type of KM Help.

3.5 consoles

The PATROL 3.5 Console Help is installed on the console computer in the same location that it was in PATROL 3.4.

Windows

On Windows, the PATROL 3.5 Console Help is installed in the following directory:

% PATROL_HOME*%\lib\help\WinHelp*

UNIX

On UNIX, the PATROL 3.5 Console Help is installed in the following directory:

$ PATROL_HOME/lib/help/

 

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