Warning
Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Information
Important This documentation space contains information about PATROL Agents when deployed in a BMC Helix Operations Management environment. If you are a TrueSight Operations Management user, see PATROL Agent 24.3.01

Error messages


When the agent denies a connection based upon the access control list, it writes an application-specific error message.

PATROL console

When based upon the access control list, the agent denies a connection attempt from the PATROL console (operator or developer), the agent sends the following message to the console's System Output window:

Not authorized to connect to this agent.
Connection with `<hostname>' on port <portNo> was shutdown by the agent.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC PATROL Agent for BMC Helix Operations Management 24.3