Warning
Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Information
Important This documentation space contains information about PATROL Agents when deployed in a BMC Helix Operations Management environment. If you are a TrueSight Operations Management user, see PATROL Agent 21.02.

Upgrading



This section describes how to upgrade the PATROL Agent from its previous version.

When deploying a new version of PATROL Agent, perform the following sequence of steps:

  1. Stop the PATROL Agent. For more information, see Starting-and-stopping-the-PATROL-Agent.
  2. You can upgrade the PATROL Agent as explained in the Installing section, as no additional steps are required to upgrade. 
  3. Once the upgrade is completed, start the PATROL Agent. For more information, see Starting-and-stopping-the-PATROL-Agent.

 

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BMC PATROL Agent for BMC Helix Operations Management 21.02