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Upgrading TrueSight Operations Management to BMC Helix Operations Management

Related topics

Collecting data

Monitoring events and reducing event noise

Detecting anomalies by using static and dynamic thresholds

Managing maintenance windows

BMC Helix Operations Management is a part of the BMC Helix IT Operations Management (ITOM) solution and is a SaaS and an on-premises containerized solution.  BMC Helix Operations Management offers the following advantages:

  • A modern user experience for automated workflows to streamline monitoring and event management processes
  • A cloud-native containerized microservices architecture that enables fast deployment and upgrades
  • Elastic scalability
  • Enterprise-grade high availability and performance
  • Reduced infrastructure costs that come with a SaaS deployment model
  • Large-scale ingestion of events and metrics

Use the following out-of-the-box migration tools to upgrade to BMC Helix Operations Management:

Benefits of upgrading to BMC Helix Operations Management

BMC Helix Operations Managementprovides the following benefits over TrueSight Operations Management.

Benefit

Description

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Containerized SaaS architecture for horizontal scaling

Adopt a fully integrated, cloud-native, containerized micro-services architecture.

With this architecture, enjoy the following benefits:

  • Easy scalability - add more resources when your data increases
  • Reduced maintenance costs
  • Always updated - the product is always updated to the latest version
  • Always available - the product is always available even during upgrades

You can also deploy an on-premises version of BMC Helix Operations Management to a local data center, a private cloud, or a public cloud.

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Support for easy integrations

Easily integrate with third-party software by using BMC Helix Intelligent Integrations.

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Separate alarm and monitor policies

Bring in clarity and efficiency in threshold management by creating separate alarm and monitor policies.

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Centralized and effective event management through the user interface

Manage events by using event policies. You can easily create and manage event policies with process workflow diagrams by using the BMC Helix Operations Management user interface.

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Centralized datalake for reporting

Enjoy the benefits of BMC Helix Dashboards, a product that offers unified reporting and gives you a consolidated view of data from applications across your environment. For more information, see the BMC Helix Dashboards documentation.

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Autoanomaly detection to find the unknowns

Effectively train the product to detect anomalies in the system before they become a problem. The system automatically generates anomalies when a metric violates the baseline and metric deviation (in sigma) values for a specific duration.

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Generative artificial intelligence (AI) to help solve problems faster

Use generative AI to help resolve problems faster through actionable insights and automated resolutions across the BMC Helix products.

When you use BMC Helix Operations Management, you can also reap the following benefits of BMC Helix AIOps:

Benefit

Description

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Dynamic service models to remove blind spots

Use blueprints to easily create dynamic service models.

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Precise AI/ML-based root-cause analysis by using situations

Reduce the mean time to resolve (MTTR) issues and maximize service availability with AI/ML-based root-cause analysis that uses situations.

For more details, see the BMC Helix AIOps documentation. 

As compared to TrueSight Operations Management, BMC Helix Operations Management offers more capabilities that you can use. There is also a difference in the terminologies used in both products. Let us take a brief look at this comparison.

Capability

TrueSight Operations Management

BMC Helix Operations Management

Advanced event correlation

✅️

✅️

Agent-based and Agentless collection

✅️

✅️

Anomaly detection or univariate policies

✅️

✅️

Behavioural learning and dynamic baseline

✅️

✅️

Event noise reduction

✅️

✅️

Monitoring and event management

✅️

✅️

Policy-based event management 

✅️

✅️

Proactive alerts and notifications before a threshold breach

✅️

✅️

Rule-based probable cause analysis

✅️

✅️

Service-centric monitoring

✅️

✅️

AI/ML and policy-based event management situations, including correlation

❌️

✅️

AI/ML-driven root cause isolation

❌️

✅️

Centralized datalake

❌️

✅️

Containerized architecture

❌️

✅️

Dynamic service models

❌️

✅️

Elastic scalability

❌️

✅️

GPT summaries or best action recommendations

❌️

✅️

Graphical dashboards

❌️

✅️

Intelligent automation

❌️

✅️

Open integrations that support ingestion of BMC and third-party metrics, events, and topologies

❌️

✅️

Support for observability platforms

❌️

✅️

SaaS versus on-premises version of BMC Helix Operations Management - an evaluation

You can upgrade to a SaaS or an on-premises version of BMC Helix Operations Management. The following table provides information you should consider while choosing between the SaaS and on-premises versions of the product.

Consideration

SaaS implementation

On-premises implementation

Infrastructure

Completely managed by BMC, boosting savings in maintenance costs. 

  • Must be managed by the customer's teams.
  • Requires specialized skills to manage container and cloud infrastructures or private data centers.

Product upgrades

Automatically pushed through by BMC, removing the need for manual upgrades

Requires manual product upgrades.

For information about planning a on-premises deployment, see Planning in the BMC Helix IT Operations Management deployment documentation.

With the advantages that a SaaS implementation offers, you can focus on business configuration and innovation instead of focusing on infrastructure management. 

If you have specific security concerns or need your data centers to be geographically co-located, you can deploy BMC Helix Operations Management on premises. The on-premises deployment can also handle private cloud requirements.

TrueSight Operations Management and BMC Helix Operations Management terminology mapping

Terminology in TrueSight Operations Management

Terminology in BMC Helix Operations Management

Reference in the BMC Helix Operations Management documentation

TrueSight Infrastructure Management or TrueSight Presentation Server

Containerized microservice architecture

NA

Cell

Event service

Dashboards

BMC Helix Dashboards

Dynamic baseline

Dynamic baseline

Event adapters, msend

BMC Helix Intelligent Integrations and REST APIs

Event Classes and Slots

Event Classes and Slots

Event management rules or MRL or policies

Event policies

Global thresholds

Alarm policy

Infrastructure policies

Monitor policies + Alarm policies

IT Data Analytics

BMC Helix Log Analytics

Managed devices

Agents

Operator actions, Rules calling scripts, outbound integrations

BMC Helix Intelligent Integrations and BMC Helix iPaaS

PATROL Agent

PATROL Agent

Synthetic transaction monitoring

Synthetic KM and Catchpoint

Third-party integrations

BMC Helix Intelligent Integrations

Learn more

Refer to the following resources to learn more about the TrueSight Operations Management to BMC Helix Operations Management migration:

 

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