Documentation overview
Welcome to the BMC Helix Operations Management documentation!
Here's a brief introduction to the documentation and how to make the best use of it.
What's in this doc space
The BMC Helix Operations Management documentation is divided into multiple sections. The following table helps you get familiar with the content and quickly find the information you need.
Get started
Administer
Use
Find out what's new in this release.
All the configuration and administration tasks that an administrator must be aware of.
How to effectively use the various product functionalities.
Key information to help you get going with the product.
Get to know how to use the powerful APIs.
Learn how to implement end-to-end use cases.
Watch these videos about configuring and using the product.
Key doc features
The new and refreshed BMC Helix Operations Management documentation incorporates all these and more!
Easy to find!
- Embedded FAQ and troubleshooting information in the relevant topics.
- Where to go from here section to help navigate to related topics.
Easy to read!
- Concept and task info segregated into separate topics and inter-linked.
- Task topic steps aligned with the UI workflow steps.
Using the context-sensitive help
BMC Helix Operations Management comes with context-sensitive online help.
Click the 
icon in the product UI pages to launch the context-sensitive help in the BMC documentation portal.
Using the BMC wiki documentation
Use the following information to get the best documentation experience.
| Provides information on getting started with the BMC documentation portal. |
| Provides information on how to sign up and access restricted content. |
| Provides information about the various search capabilities of the BMC documentation portal, including tips on effective searching with labels. |
| Provides instructions for exporting single pages to PDF or Microsoft Word and exporting multiple (or all) pages in a space to PDF to create a customized "book" for offline viewing. |
| Provides instructions for setting page or space watches and following us on social media. |
| Provides helpful information to resolve site-related issues. |
External links
We have added the externallink label to BMC Helix Operations Management topics having documentation links to other BMC products. Following is the list of topics having externallink label added to it:
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24.3 enhancements and patches (BMC Helix Operations Management 24.4)
- features
- release_notes
- enhancements
- what's_new
- video
- videos
- unrestored-unknown-attachment
- externallink
24.4 enhancements and patches (BMC Helix Operations Management 24.4)- features
- release_notes
- enhancements
- what's_new
- video
- videos
- unrestored-unknown-attachment
- externallink
Actions for advanced and time-based enrichment (BMC Helix Operations Management 24.4)Agent Query Tool PATROL Script Language command management endpoints in the REST API (BMC Helix Operations Management 24.4)Alarm policy baseline metric management endpoints in the REST API (BMC Helix Operations Management 24.4)Alarm policy management endpoints in the REST API (BMC Helix Operations Management 24.4)Autoanomalies (BMC Helix Operations Management 24.4)Blackout policy configuration endpoints in the REST API (BMC Helix Operations Management 24.4)Change event class (BMC Helix Operations Management 24.4)Collecting data (BMC Helix Operations Management 24.4)Configuring alarm policies (BMC Helix Operations Management 24.4)- configuration
- task
- video
- policy
- alarm
- help_alarm_policy
- help_create_alarm_pol
- audit
- auditing
- audit_trail
- user_activities
- externallink
Configuring authorization profiles (BMC Helix Operations Management 24.4)- administration
- task
- access_control
- security
- authorization
- help_auth_prof
- help_create_auth_prof
- externallink
Configuring autoanomaly event generation (BMC Helix Operations Management 24.4)Configuring blackout policies (BMC Helix Operations Management 24.4)- policy
- configuration
- task
- blackout
- help_blackout_policy
- help_create_bo_policy
- video
- videos
- unrestored-unknown-attachment
- audit
- audit_trail
- user_activities
- auditing
- externallink
Creating and enabling event policies (BMC Helix Operations Management 24.4)- events
- policy
- notification
- enrichment
- suppression
- video
- help_event_policy
- help_create_event_pol
- ev_enr_correlation
- ev_noti_suppression
- multiple_classes
- time-based
- audit
- audit_trail
- user_activities
- order
- execution
- execution_order
- preview
- precedence
- unrestored-unknown-attachment
- externallink
Creating, editing, viewing, and deleting notifications (BMC Helix Operations Management 24.4)Custom enumeration management endpoints in the REST API (BMC Helix Operations Management 24.4)Data providers for services and situations (BMC Helix Operations Management 24.4)- third-party
- dynatrace
- solarwinds
- truesight_operations_management
- support_matrix
- data_source
- helix_aiops
- helix_service_monitoring
- service_monitoring
- intelligent_automation
- intelligent_integrations
- developer_tools
- externallink
Deploying packages (BMC Helix Operations Management 24.4)Dynamic enrichment policy data table management endpoints in the REST API (BMC Helix Operations Management 24.4)Dynamic monitor type registration management endpoints in the REST API (BMC Helix Operations Management 24.4)Event classification and formatting (BMC Helix Operations Management 24.4)Event correlation for aggregating related events (BMC Helix Operations Management 24.4)Event enrichment for adding context (BMC Helix Operations Management 24.4)Event functions (BMC Helix Operations Management 24.4)Event management endpoints in the REST API (BMC Helix Operations Management 24.4)- swagger
- developing
- api
- reference
- development
- videos
- video
- event
- endpoint
- audit
- audit_trail
- user_activities
- externallink
Event noise reduction indicator for prioritized triage and remediation (BMC Helix Operations Management 24.4)- kpi_trends
- key_concepts
- kpi_metrics
- widgets
- concept
- primary_events
- noise_reduction
- event_noise
- kpi_widgets
- helix_aiops
- service_monitoring
- externallink
Event policy management endpoints in the REST API (BMC Helix Operations Management 24.4)Event states (BMC Helix Operations Management 24.4)Global variable management endpoints in the REST API (BMC Helix Operations Management 24.4)Identifying the impacted CI nodes from CI topology view (BMC Helix Operations Management 24.4)- heat_map_view
- task
- entities
- tile_view
- help_entities_services
- service_health
- services
- service_monitoring
- helix_aiops
- pca
- rca
- probable_cause_analysis
- root_cause_isolation
- unrestored-unknown-attachment
- externallink
IIMonitorEvent class (BMC Helix Operations Management 24.4)Integrating (BMC Helix Operations Management 24.4)Integrating with BMC Helix Intelligent Automation for blackout policies (BMC Helix Operations Management 24.4)Integrating with BMC Helix iPaaS (BMC Helix Operations Management 24.4)Integrating with BMC Helix ITSM by using BMC Helix Intelligent Automation (BMC Helix Operations Management 24.4)Integrating with BMC Helix ITSM by using the Integration Service (BMC Helix Operations Management 24.4)Investigating policy-based situations (BMC Helix Operations Management 24.4)- aggregated_events
- task
- helix_aiops
- correlated_events
- help_investigate
- event_correlation
- service_monitoring
- rule-based_situations
- rule_based
- externallink
Investigating the service nodes from service hierarchy view (BMC Helix Operations Management 24.4)- heat_map_view
- task
- entities
- tile_view
- help_entities_services
- service_health
- services
- service_monitoring
- helix_aiops
- pca
- rca
- probable_cause_analysis
- root_cause_isolation
- unrestored-unknown-attachment
- externallink
Issues tables (BMC Helix Operations Management 24.4)Known and corrected issues (BMC Helix Operations Management 24.4)Metric operation management endpoints in the REST API (BMC Helix Operations Management 24.4)Modeling services (BMC Helix Operations Management 24.4)- helix_aiops
- service_models
- helix_discovery
- dynamic_service_modeling
- topology
- saam
- start_anywhere_application_modeling
- service_modeling
- configuring_services
- service_monitoring
- help_services
- externallink
Monitoring and investigating services and situations (BMC Helix Operations Management 24.4)- concept
- helix_service_monitoring
- remediating_events
- kpi_metrics
- kpi_trends
- kpi_widgets
- policy-based_situations
- pca
- externallink
Monitoring key performance indicators and entities (BMC Helix Operations Management 24.4)- overview
- situations
- services
- widgets
- kpi_widgets
- helix_aiops
- top_services
- top_situations
- aiops_console
- bmc_helix_service_monitoring
- help_onboarding
- aiops_dashboard
- dashboard
- service_monitoring
- externallink
Monitoring policy-based situations (BMC Helix Operations Management 24.4)- aggregated_events
- task
- helix_aiops
- correlated_events
- help_situations
- event_correlation
- rule_based
- rule-based_situations
- service_monitoring
- externallink
Monitoring service health (BMC Helix Operations Management 24.4)- heat_map_view
- task
- entities
- tile_view
- help_entities_services
- service_health
- services
- service_monitoring
- helix_aiops
- pca
- probable_cause_analysis
- unrestored-unknown-attachment
- externallink
Monitoring service health indicators (BMC Helix Operations Management 24.4)- heat_map_view
- task
- entities
- tile_view
- help_entities_services
- service_health
- services
- service_monitoring
- helix_aiops
- pca
- rca
- probable_cause_analysis
- root_cause_isolation
- unrestored-unknown-attachment
- externallink
Onboarding overview (BMC Helix Operations Management 24.4)Performing causal analysis of impacted services (BMC Helix Operations Management 24.4)- heat_map_view
- task
- entities
- tile_view
- help_entities_services
- service_health
- services
- service_monitoring
- helix_aiops
- pca
- rca
- probable_cause_analysis
- root_cause_isolation
- unrestored-unknown-attachment
- externallink
- wide-layout
Performing event operations (BMC Helix Operations Management 24.4)Product overview (BMC Helix Operations Management 24.4)Publishing groups as service models (BMC Helix Operations Management 24.4)Quick start to monitoring (BMC Helix Operations Management 24.4)Related documentation (BMC Helix Operations Management 24.4)Release notes and notices (BMC Helix Operations Management 24.4)Repository (BMC Helix Operations Management 24.4)Roles and permissions (BMC Helix Operations Management 24.4)- tenant_administrator
- viewer
- manager
- service_designer
- operator
- responsibilities
- users
- helix_aiops
- service_monitoring
- access
- access_restrictions
- user_management
- admin
- externallink
Service health score and health timeline (BMC Helix Operations Management 24.4)Service Modeling (BMC Helix Operations Management 24.4)- concept
- aiops
- discovery
- configuring_services
- bmc_discovery
- saam
- start_anywhere_application_modeling
- helix_aiops
- service_monitoring
- service_blueprints
- blueprints
- groups_as_services
- publish_groups_as_services
- externallink
Setting up access control (BMC Helix Operations Management 24.4)Setting up and going live (BMC Helix Operations Management 24.4)Support information (BMC Helix Operations Management 24.4)Time frame management endpoints in the REST API (BMC Helix Operations Management 24.4)TMF event management endpoints in the REST API (BMC Helix Operations Management 24.4)Troubleshooting API key rotation issues (BMC Helix Operations Management 24.4)Troubleshooting authorization issues (BMC Helix Operations Management 24.4)Understanding service health (BMC Helix Operations Management 24.4)Upgrading TrueSight Operations Management to BMC Helix Operations Management (BMC Helix Operations Management 24.4)- migration
- tsom
- tsom_migration
- truesight_operations_management_migration
- tsom_to_bhom_migration
- externallink
Using BMC Helix Monitor Agent to collect data (BMC Helix Operations Management 24.4)Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*BMC Helix Operations Management 24.4