24.1 enhancements and patches

Review the BMC Helix Operations Management enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

24.1.02

Prevent publication of event updates for cancelled incidents

BMC Helix Operations Management does not publish event updates for the original event for which the incident was created to BMC Helix Intelligent Automation if the corresponding incident is manually cancelled in BMC Helix IT Service Management. This feature reduces event noise because of the following enhancements:

Failure events are not created in BMC Helix Operations Management
Automation policy failures are not created in BMC Helix Intelligent Automationfor cancelled incidents.

BMC Helix Operations Management executes the incidentinfoStatusUpdateProcessing out-of-the-box policy to avoid publishing event updates.

For more information, see the following topics:

Incident cancellation.png

Read and understand the data table names easily

The data table has readable names that help you select data tables efficiently while configuring a dynamic enrichment policy.

For more information, see Dynamic-event-enrichment-actions.

DEP data table in readable format.png

View situations for the services filtered by presets

You can view situations related to the services filtered by the preset defined on the Services page. If you select a preset on the Situations page, the situations related to the services that match the preset filter condition are displayed. This capability helps you narrow down the problems to the services of your interest and lets you focus on a limited set of problems.

24.1.01

Distinguish the event policy execution order for events

On the Event Policies page, distinguish the event policy execution order for new (incoming) and old (existing) events easily and achieve improved usability.

For more information, see Creating-and-enabling-event-policies.

Policy execution order for old events and new events.png

Search events associated with groups

Use the POST/msearch endpoint to search events associated with groups in addition to those associated with devices.

For more information, see Event-management-endpoints-in-the-REST-API.

Support for Canadian-French language

You can view BMC Helix Operations Management in the Canadian-French language.

For information about changing the language settings, see Setting-your-console-preferences.

24.1.00

Use advanced filters for enhanced event filtering

Use advanced filters to filter events according to the criteria that you want. With this feature, you can efficiently filter for specific events for quick resolution. You can also save your filters. For more information, see Filtering-events.

Configure the auto-refresh delay for events

You can configure the delay after which the Event Details page is automatically refreshed. With this feature, you can gain more control over the number of times that the Event Details page is refreshed.

For more information, see Customizing-the-display-of-the-event-list.

Read and understand the look up data table name easily

The look up data table has an easily-readable name that helps you configure an advanced enrichment policy efficiently. For more information, see Actions-for-advanced-and-time-based-enrichment.

Event management utility enhancements

This release includes the following event management utility enhancements.

View the migration summary in a separate tab

While migrating event data from TrueSight Operations Management to BMC Helix Operations Management, you can review the migration data summary in the Selection Summary tab. You can go back in the migration process and rectify errors, if needed, after reviewing the migration data summary.

For more information, see Installing-and-running-the-event-migration-utility.

Download the event migration summary report in HTML format

While migrating event data from TrueSight Operations Management to BMC Helix Operations Management, you can download the migration summary report in HTML format. This option gives you greater flexibility for analyzing the report and understanding the migrated data.

For more information, see Event-migration-summary-report.

Service Monitoring enhancements

This release includes the following service monitoring enhancements.

View change requests from ServiceNow Change Management

You can retrieve change requests from the ServiceNow Change Management system and view them in the context of a service. The contextual service change requests help in faster root cause analysis and resolution of issues. It also helps operators analyze the change requests that might have already impacted the service or might potentially impact the service and take proactive actions. You can retrieve change requests in the Open, Implement, Review, and Closed state.

To enable the connection with ServiceNow Change Management, you must use BMC Helix iPaaS, powered by Jitterbit. For more information about connecting with ServiceNow, see Getting details of ServiceNow change requests to BMC Helix AIOps, by using BMC Helix iPaaS.

For information about viewing change requests associated with a service, see Monitoring-service-health and Performing-causal-analysis-of-impacted-services.

On the service details page, you can view ServiceNow change requests:

On the Health timeline, the exact time when the change request was created:

On the Impacting Events > Changes tab:

In the Analyze Root Cause > Changes section:

Save page preferences for the Services page in a preset

Use a preset to create a custom view of the Services page with the preferred filters. Presets store the severity filters, advanced filters, and page view settings. Therefore, you don't need to configure filters every time you log on to the BMC Helix AIOps console. When you select a preset, the Services page appears with the custom view, speeding up the troubleshooting process. Presets are saved for the logged-in user.

For more information, see Monitoring-service-health.

Set your preferred default landing page

Set a page as your default landing page to access the key information quickly. You can set Overview, Services, or Situations as your default landing page.

For more information, see Configuring-general-settings-for-the-console.

Get better insights into impacting child services

On the service details page, you can view the number of child services that are directly impacting the parent service, the propagated child services, and the top ten directly impacting child services. This breakdown helps you quickly identify key services that impact the parent service and take necessary actions.