Monitoring and investigating services and situations
Example
Susan, an operator for the APEX Global IT Train Ticketing App Service, is responsible for monitoring their train ticketing app service. The train ticketing service provides a portal for booking and managing train reservations.
Susan plans to monitor a large number of dependent services of the train ticketing service by using a single console. Susan faces the following challenges in her IT operations environment:
- Monitoring the health of a large number of services from different sources is a time-consuming, tedious, and complex task.
- Viewing large number of events from multiple sources results in event noise.
- Meeting SLAs in a complex environment requires quick analysis of issues.
- Correlating data from a disparate set of solutions is difficult.
Therefore, Susan needs an effective solution to monitor services from all the sources by using a single console to quickly identify the impacted services, determine the probable causes of the impact, and diagnose and resolve the issues in a short time.
Susan can find answers to most of her challenges by using BMC Helix Operations Management with BMC Helix AIOps. She can determine the root cause isolation information for an impacted service by:
- Using a ranked list of the most likely events that caused the impact.
- Visualizing the relationship between a discovered business service and the nodes of the service
- Analyzing the events and change requests that are causing the impact
- Viewing and understanding the anomalies or abnormalities from the metrics data associated with the causal events
The following table identifies the tasks that help you monitor and investigate services and situations:
Action | Reference | |
|---|---|---|
| Configure situation monitoring Create event correlation policies to aggregate events, which are grouped into situations. You can use the BMC Helix AIOps console to monitor and investigate situations after you configure correlation policies in BMC Helix Operations Management to aggregate events. | |
Access the BMC Helix AIOps console Log on to BMC Helix Portal, and click BMC Helix AIOps to launch the BMC Helix AIOps console to monitor services and situations as explained in the following rows: | ||
| Monitor health summary As an operator, view key performance indicators and entities from all the integrated products to get a quick-peek summary of the overall system health status through the following widgets:
| |
| Monitor services As an operator, monitor services to assess the service health and perform probable cause analysis using the following options:
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| Monitor situations As an operator, monitor and investigate policy-based situations. Monitoring situations provide the ability to:
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