This documentation supports an earlier version of BMC Helix Operations Management.To view the documentation for the latest version, select 23.3 from the Product version picker.

Example: Set a timer to run enrichment actions

Scenario

Suppose you want to automatically raise the severity and change the owner of all the unassigned Major events, after a duration of 6 hours has lapsed.

To set a timer, perform the following steps:

  1. Define the event selection criteria.
  2. Build the policy workflow.

Actions involved

  • Timeout
  • If-Then-Else
  • Enrich

To define the event selection criteria

  1. Select Configuration > Event Policies and click Create.
  2. In the Event Selection Criteria, define a condition to select events from the class EVENT.

The following image illustrates how the event selection criteria will look.

Time-based event sel.png

To build the policy workflow

On the Advanced Enrichment page, perform the following steps to build the policy workflow:

  1. Add the Timeout action. Under the Timeout Settings, define the duration and the unit.
    timeout settings.png

  2. Add the If action. Under the If Settings, define a condition to check unassigned events with the status, Major.
    time based If settings.png

  3. Under Then, add an Enrich action to change the event severity to Critical.
    time based enrich settings.png

  4. Under the previous action, add an Enrich action to change the owner to Admin.
    time based enrich owner.png

Results

The resulting policy workflow enriches the severity and changes the owner of all the unassigned Major events, after a duration of 6 hours has lapsed as shown in the following image:

time-based workflow_Sep_2021.png