BMC Helix Operations Management overview

Today's IT industry faces the challenge of an enormous amount of data generated from on-premises, cloud, and hybrid environments. In these scenarios, it is difficult for IT operations teams to ensure optimum system performance and availability. BMC Helix Operations Management offers proactive solutions to meet these challenges. With BMC Helix Operations Management, you can collect the right data for monitoring and ensure availability by detecting anomalies in the system before they become problems. 

BMC Helix Operations Management is a part of the BMC Helix IT Operations Management (ITOM) solution and is a SaaS and an on-premises containerized solution on BMC Helix Portal.  BMC Helix Operations Management offers the following advantages with a modern user experience for automated workflows to streamline monitoring and event management processes:

• A cloud-native containerized microservices architecture that enables fast deployment and upgrades
• Elastic scalability
• Enterprise-grade high availability and performance
• Reduced infrastructure costs that come with a SaaS deployment model
• Large-scale ingestion of events and metrics

The following table provides information about how BMC Helix Operations Management interacts with other ITOM products:

All the products together provide holistic data to help ensure optimum system maintenance and availability.

Product roles

The following table shows the user roles and their goals:

For more information, see Roles-and-permissions. Also see Roles and permissions from the BMC Helix Portal documentation.

Product features

Refer to the following table to understand the key use cases of the solution.

Learn more

To watch videos and learn more about the product, go to the BMC Helix Operations Management playlist on YouTube.

For more educational material on BMC Helix Operations Management, see https://www.bmc.com/education/courses/helix-operations-management-essential-subscription.html.