This documentation supports the releases of BMC Helix Operations Management up to December 31, 2021.To view the documentation for the latest version, select 23.1 from the Product version picker.

Troubleshooting

Consult this topic for information about troubleshooting BMC Helix Operations Management, such as problems you might encounter during configuration and use of the product, as well as error messages.

Related topics

Support-information

Known-and-corrected-issues
BMC Helix Operations Management video playlist

Troubleshooting an authorization issue

Symptom

You cannot log in to BMC Helix Operations Management and the following message is displayed:

You are not authorized to use this system.

Scope

This issue occurs when you try to access BMC Helix Operations Management from the BMC Helix Portal Home page or through a direct link. This is caused due to the following reasons:

  • The user does not belong to at least one user group.
  • The user group is not associated with at least one authorization profile.

Resolution

To resolve the issue, perform the following steps:

  1. In BMC Helix Portal, add the user to a new or existing user group.
    For more information, see Group management

  2. Ensure that the user group is associated with at least one authorization profile in BMC Helix Operations Management. If not, add the user group to an existing authorization profile or create a new one.
    For more information, see Configuring-authorization-profiles.




 

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