BMC Helix Network Management 26.2.00 SaaS Release Notes

Release Date: April 24, 2026

BMC Helix Network Management SaaS release 26.2.00 is now available with the following changes:

Feature Updates:

• [DRR69-1190] - Device Administration page now includes a Debug Discovery Polling tool
• [DRR69-1655] - Auto-parenting can now be controlled on a per-device basis
• [DRR69-1884] - Polling and monitoring settings for CMDB devices are now updated according to their CMDB status

Issues Resolved:

• [DRR69-1745] - SEG: Devices Assigned Multiple Service Engines for Polling
• [DRR69-1870] - HTML entity ' ' displayed in Configuration Comparison table
• [DRR69-1871] - On Web App-Empty banner shown after threshold configuration
• [DRR69-1900] - Device Dashboard(Services): Current State Duration is showing HTML tags in Service Info popup
• [DRR69-1942] - Service Engine Showing as Host Down After Removing Service Type
• [DRR69-1950] - Helix CMDB returns error because default query isn't populated
• [DRR69-1989] - License Info page still displays "Netreo" module name instead of "Helix Network" post-rebrand
• [DRR69-2002] - Warning Alarm Message Blank for EIGRP Neighbor State Service Checks
• [DRR69-2026] - View PDF of Patch Management Report Shows Incorrect Alignment
• [DRR69-2044] - Custom Dashboard – Config Manager Widget Fails to Load ListView Data on Dashboard
• [DRR69-2045] - Colour Vision Deficiency Theme - Button Text Contrast Issue Makes Text Invisible
• [DRR69-2049] - Authentication Settings Not Updated After Netreo to Helix Rebranding
• [DRR69-2053] - License Warning Email Still Contains "Netreo" Branding — Not Updated to Helix Network Management
• [DRR69-2054] - Polling Administration - Characters Are Converted to HTML Entities Instead of Displaying Correctly
• [DRR69-2068] - Device Dashboard - Misaligned Tab Pages After Navigating from Config Management
• [DRR69-2073] - System Management - Workers configuration is asking for fill in values mandatory
• [DRR69-2082] - Netreo Branding Still Used in Default Email Alerts
• [DRR69-2083] - The consolidated dashboard sometimes fails to load in slide view.
• [DRR69-2085] - User Partition Change for Super Admin Displays False "Updated" Message
• [DRR69-2092] - Service Engine device dashboard performance widgets are displaying NaN
• [DRR69-2093] - User Partition - Characters Are Converted to HTML Entities Instead of Displaying Correctly
• [DRR69-2110] - Oracle Performance Ratios - Text not visible in Dark Theme
• [DRR69-2137] - Template threshold editing selection uses light mode dialog in dark mode
• [DRR69-2138] - Viewing incident history log of a closed incident breaks dark mode
• [DRR69-2140] - [Advanced Report]: Per‑Device Performance widgets do not run correctly - no data is generated for HTML or PDF outputs
• [DRR69-2141] - Sub-interfaces bandwidth graphs can become unavailable until a rediscovery takes place
• [DRR69-2156] - New Device API fails to add device
• [DRR69-2190] - Windows Server device type is missing from CPU Utilization Overall Average threshold list for associated devices
• [DRR69-2206] - Updating Administrator user password returned 504 Gateway Time-out
• [DRR69-2292] - Database intermittetly going down for [ash1-netreopd02] because of query
• Miscellaneous UI fixes

Log in to your BMC Helix Network Management SaaS account to see these changes.