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Situational log insights generated by BMC HelixGPT

Situational log insights are a natural-language summary of logs in the context of situations generated in BMC Helix AIOps. The summary is provided by using BMC HelixGPT.

Contextual logs enhance traditional log entries by adding situational context. The context is derived from the timelines of the log entries and information about impacted hosts. Situational log insights provide the following benefits:

  • Situation analysis with meaningful insights
  • Root-cause analysis with contextual information to trace the origin of issues

In BMC Helix AIOps, situations provide information about the impacted CI, service name, and time parameters for log analysis. Based on these parameters, contextual logs are fetched. BMC HelixGPT summarizes the relevant logs and passes the summarized log insights to the BMC Helix AIOps situation for further root cause analysis. From BMC Helix AIOps, you can cross-launch to BMC Helix Log Analytics to view the log details.For more information about log insights in BMC Helix AIOps , see  Investigating ML-based situations .For more information about situations, see Monitoring and investigating situations.

Related topics

Detecting anomalies from logs

Visualizing logs

 

BMC Helix AIOps with BMC HelixGPT enables you to connect to the following log data sources to generate log insights: 

  • BMC Helix Log Analytics(no configuration required)
  • Splunk Enterprise
  • ElasticSearch

Administrators must configure third-party data sources in BMC HelixGPT Manager to generate insights. To configure third-party data sources, see Adding data sources in BMC HelixGPT in BMC HelixGPT documentation. 

Perform the following steps on the Situations page in BMC Helix AIOps to view log insights:

  1. Click Ask HelixGPT and then click Log Insights. 
    The first time that you view log insights for a situation, a progress bar is displayed to show the progress of the log summary generation. If you view log insights for the same situation again, the summary loads without delay. Depending on the log source configured in BMC HelixGPT, actionable insights from the logs related to the configuration item are displayed. which help in identifying the root cause of the situation. 
    Log Insights_24301.png
  2. Use the cross-launch link to view the log details in BMC Helix Log Analytics.
Information

If a situation has multiple root causes, the BMC HelixGPT Log Insights retrieves logs only for the CI with the highest impact score. As a result, log data for other contributing CIs may not appear in the Log Insights.

 

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BMC Helix Log Analytics 25.3