Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.
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| November 27, 2025 | Enhancements included in this release: Identify issues impacting multiple services by using multi-service situations Include external CI events in service health score computation Gain enhanced visibility into potential issues with prediction-to-event linking
| 25.4.01 enhancements and patches |
| November 17, 2025 | The cumulative updates from previous releases (25.3.01 and 25.3.02) are rolled into the 25.4 release for on-premises users. | 25.4 enhancements and patches |
| October 22, 2025 | Enhancements included in this release: Create custom dashboards for service health and predictions by using the HelixGPT Insight Finder agent Get situations for a service by using the Ops Swarmer agent in Microsoft Teams Analyze situation-based KPIs and noise reduction metrics by using the AIOps Value dashboard Determine the health score of your service based on impact severity Manage services efficiently with global balancing profiles, health score, and status Configure health indicators dynamically for a service Service predictions for dynamically-added health indicators Prevent service impact proactively by using predictions in situations Enable a service blueprint while creating it View child services impacted by vulnerabilities Automatically assign categories to vulnerabilities by using BMC HelixGPT
| 25.4 enhancements and patches |
| August 28, 2025 | Enhancements included in this release: Improved user experience with the latest fine-tuned AI model Collaborate by using the Ops Swarmer to help resolve situations Service predictions for dynamically configured health indicators Documentation for ServiceOps is available Documentation for Agentic AI is available
| 25.3.01 enhancements and patches |
| August 14, 2025 | The cumulative updates from previous releases (25.2.01 and 25.2.02) are rolled into the 25.3 release for on-premises users. | |
| July 25, 2025 | Enhancements included in this release: Identify issues impacting multiple services through multi-service situation correlation Use BGP-based correlation to group related network-impacting events into a situation Generate predictions based on baselines defined in alarm policies Assign and update vulnerability categories for better risk classification View service risk data by using a heatmap view or tile view Update the status of assets impacted by identified vulnerabilities Create custom dashboards by using BMC HelixGPT Insight Finder
| 25.3 enhancements and patches |
The following links provide updates about the integrated BMC Helix AIOps products:
