Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.
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October 22, 2025 | Enhancements included in this release: - Create custom dashboards for service health and predictions by using the HelixGPT Insight Finder agent
- Get situations for a service by using the Ops Swarmer agent in Microsoft Teams
- Analyze situation-based KPIs and noise reduction metrics by using the AIOps Value dashboard
- Determine the health score of your service based on impact severity
- Manage services efficiently with global balancing profiles, health score, and status
- Configure health indicators dynamically for a service
- Service predictions for dynamically-added health indicators
- Prevent service impact proactively by using predictions in situations
- Enable a service blueprint while creating it
- View child services impacted by vulnerabilities
- Automatically assign categories to vulnerabilities by using BMC HelixGPT
| 25.4 enhancements and patches |
August 28, 2025 | Enhancements included in this release: - Improved user experience with the latest fine-tuned AI model
- Collaborate by using the Ops Swarmer to help resolve situations
- Service predictions for dynamically configured health indicators
- Documentation for ServiceOps is available
- Documentation for Agentic AI is available
| 25.3.01 enhancements and patches |
August 14, 2025 | The cumulative updates from previous releases (25.2.01 and 25.2.02) are rolled into the 25.3 release for on-premises users. | |
July 25, 2025 | Enhancements included in this release: - Identify issues impacting multiple services through multi-service situation correlation
- Use BGP-based correlation to group related network-impacting events into a situation
- Generate predictions based on baselines defined in alarm policies
- Assign and update vulnerability categories for better risk classification
- View service risk data by using a heatmap view or tile view
- Update the status of assets impacted by identified vulnerabilities
- Create custom dashboards by using BMC HelixGPT Insight Finder
| 25.3 enhancements and patches |
The following links provide updates about the integrated BMC Helix AIOps products: