Release notes and notices


Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.

Date

Summary

Reference

October 22, 2025

Enhancements included in this release:

  • Create custom dashboards for service health and predictions by using the HelixGPT Insight Finder agent
  • Get situations for a service by using the Ops Swarmer agent in Microsoft Teams
  • Analyze situation-based KPIs and noise reduction metrics by using the AIOps Value dashboard
  • Determine the health score of your service based on impact severity
  • Manage services efficiently with global balancing profiles, health score, and status
  • Configure health indicators dynamically for a service
  • Service predictions for dynamically-added health indicators
  • Prevent service impact proactively by using predictions in situations
  • Enable a service blueprint while creating it
  • View child services impacted by vulnerabilities
  • Automatically assign categories to vulnerabilities by using BMC HelixGPT
25.4 enhancements and patches
August 28, 2025

Enhancements included in this release:

  • Improved user experience with the latest fine-tuned AI model
  • Collaborate by using the Ops Swarmer to help resolve situations
  • Service predictions for dynamically configured health indicators
  • Documentation for ServiceOps is available
  • Documentation for Agentic AI is available
25.3.01 enhancements and patches
August 14, 2025The cumulative updates from previous releases (25.2.01 and 25.2.02) are rolled into the 25.3 release for on-premises users.
July 25, 2025

Enhancements included in this release:

  • ​​Identify issues impacting multiple services through multi-service situation correlation
  • Use BGP-based correlation to group related network-impacting events into a situation
  • Generate predictions based on baselines defined in alarm policies
  • Assign and update vulnerability categories for better risk classification
  • View service risk data by using a heatmap view or tile view
  • Update the status of assets impacted by identified vulnerabilities
  • Create custom dashboards by using BMC HelixGPT Insight Finder
25.3 enhancements and patches

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

 

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BMC Helix AIOps 25.4