User interface overview

BMC Helix AIOps, accessible from BMC Helix Portal, offers an intuitive console for monitoring service health across your organization. The main pages in the console, such as Overview, Services, and Situations, provide easy navigation for monitoring services and viewing details for impacted services, such as the health score, timeline, events, and metrics. The Risks page shows the vulnerabilities impacting the services. The Predictions page shows the future outage events that might impact a service. 

To personalize your experience, you can configure preferences such as the dark theme, refresh intervals, and a default landing page.

The following video (2:30) provides a high-level overview of the BMC Helix AIOps console:

Watch the YouTube video about the Overview of the BMC Helix AIOps console.

Overview page

When you log on, by default, the Overview page is displayed. Based on your role, you can navigate through the console to perform various tasks. View the health and performance metrics for the business services in your organization on this page. 

This page serves as a dashboard for a selected time period (default 24 hours) and shows the following metrics for the services:  

• Total number of events
• Total number of anomalies
• Total number of incidents
• MTTR, that is, the mean time to resolve issues 
• Noise reduction percentage
• Total number of vulnerabilities
• Top five impacted services by their severity, health score, and the event trend. You can also view the number of open, critical vulnerabilities affecting the top five impacted services. 
• Top five situations identified from the events, aggregated based on correlation policies or machine learning based algorithms. 

For more information, see Monitoring-key-performance-indicators-and-entities. 

Services page

Visualize the health and performance of the services in your organization in a heatmap view. From the heatmap view, you can also navigate to the impacted child services.

You can perform the following tasks while monitoring services: 

• Hover over a service to view the situations, events, and incidents for a service.

• Filter services by their severity, and use additional filters to view the impact on a specific service.

• Switch between the tile and heatmap view.

• View the following details for an impacted service:

  • Service health score, impacted events, service health on a timeline 

  • CI topology and service hierarchy

  • Health indicators

  • Situations

  • Root cause 

  • Service insights

• Perform event operations and remediate events (requires advanced product features to be enabled from the Configurations menu).

Additionally, use the Services page to create services based on service models in BMC Helix AIOps.

For more information, see Monitoring services.

Situations page

Monitor, investigate, and resolve issues more efficiently by viewing correlated events grouped into meaningful situations. The Situations page provides an end-to-end view of operational noise, root causes, and service impact.

You can perform the following tasks while working with situations:

• View a list of ML-based and policy-based situations, categorized by severity and status.

• Filter situations by status, severity, priority, and situation type.

• Access detailed topology views to understand the impact path across CIs and services.

• Drill down into a situation to review as​​sociated events, services, and CIs

• P​erform event operations (acknowledge, assign, close) directly from the situation.

• Use the situation summary, log insights, and best action recommendations to resolve the issue and reduce MTTR.

By default, all situations are displayed on the Situations page.

• An independent situation is an ML-based situation formed by correlating events within a single service, based on event patterns, signatures, anomalies, and topological connections between event nodes. It reflects issues that are limited to one service and do not involve dependencies on other services.

• A multi-service situation is created by correlating events across multiple services that are topologically connected and have a cross-service impact. It includes events from the defined service context and external nodes that are topologically related and contribute to the service impact.

  The Multi-service situations feature is under controlled availability to select customers. To use this capability, contact BMC Support.

• A primary situation ​​​​​​is a group of related open situations that occur due to a similar issue and impact multiple services across the service hierarchy. BMC Helix AIOps uses AI/ML algorithms to find similarities between situations based on temporal, topological, or knowledge graph relationships.

• Similar situations are groups of current and historical situations that belong to the same service and share the same underlying cause. Multiservice situations can also appear in this group if they are triggered by the same causal event. BMC Helix AIOps uses AI/ML algorithms to group similar situations based on their similarity.

For more information, see Monitoring-and-investigating-situations.

Risks page

Monitor and investigate the open vulnerabilities affecting the services in your organization to monitor their overall health.

The Vulnerabilities tab serves as a dashboard and shows the following information for the services:

• The top impacted services, based on the Risk score assigned to them - a numerical value between 0 and 10
• The top remediation owners, that is the user or user group that owns a vulnerability, based on the number of vulnerabilities assigned to them.
• The top vulnerabilities based on their Severity - Critical, High, Medium, or Low

For more information, see Monitoring-vulnerabilities.

Predictions page

View service outage predictions and use them to resolve service outages.

The Service Predictions page lists the services that might degrade in the next 12 hours. The predictive analytics algorithm considers all the metrics of the service and their potential threshold limits. 

For more information, see Predicting-and-proactively-resolving-service-outages.

Configurations page

Choose advanced product features such as:

• Root cause isolation
• ML-based situations
• Service predictions
• Intelligent automations
• Vulnerabilities

Additionally, you can configure general settings where you can set the automatic refresh interval for the Services and Situations pages and enable the dark theme for the console. You can also configure advanced settings for ML-based situations, connect with Microsoft Teams to be able to send notifications, and create service blueprints. 

For more information, see Administering.

User preferences

As an operator or a site reliability engineer (SRE), configure the UI settings to enhance your experience with the BMC Helix AIOps console. These are general settings that apply to the logged-in user only.

The following video (2:13) by the BMC Support team shows how to configure your personal settings for the BMC Helix AIOps console: 

 Watch the YouTube video by BMC Support about Configuring general settings.