Product overview
BMC Helix AIOps is an AI/ML-based platform that provides real-time, 360-degree visibility of your complete IT infrastructure. It analyzes data from multiple sources, identifies patterns, predicts potential problems, and helps remediate problems before they cause service disruptions in your environment.
With generative AI and automation, BMC Helix AIOps increases service reliability, reduces the mean time to resolution (MTTR), and ensures optimal health of your IT infrastructure environment.
Watch this video (3:15) to understand the core capabilities of BMC Helix AIOps to revolutionize your IT operations and overcome IT challenges:
Watch the YouTube video for an overview of BMC Helix AIOps and its core capabilities.
Success stories
| The story | References |
|---|---|---|
The IT infrastructure team at a Fortune 500 finance company reduces service model creation time from hours to minutes. | The biggest challenge faced by the IT infrastructure team during service modeling was the time and effort they spent manually creating and updating service models. The IT team used service blueprints to create multiple services, which reduced their model creation time from hours to minutes. The filtering rules in blueprints updated the service configuration without any manual intervention, saving time and effort. | |
The IT infrastructure team at a multinational IT solutions company improves MTTR by automating remediation actions for events. | One of the challenges the IT infrastructure team faced was managing unplanned service outages and performing recovery actions. Investigating and remediating the issues manually could take hours or even days. The IT team used the Intelligent Automation feature in BMC Helix AIOps to eliminate the need for manual investigation, create incidents, and restart running services. Automated remediation actions increased system reliability and improved the MTTR. |
Product capabilities and features
The following diagram illustrates the key features and capabilities of the product at a glance:
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BMC Helix AIOps monitors all kinds of services in your infrastructure in real time. A heatmap view, where services appear color-coded based on their severity, provides information about the overall health of your system at a glance. Every time a service is impacted, you can identify the issues, fix them, restore the health of the service, and avoid service outages. To learn more, see Monitoring services . |
Monitor services
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When a service is impacted, BMC Helix AIOps automatically identifies the source of the issue by correlating events from both the affected service and any configuration items (CIs) that are topologically connected to the service, even if they are outside the service boundary, and are contributing to the problem. This comprehensive event correlation is spread across internal and external components related to the service. By ranking the top-impacted nodes, BMC Helix AIOps enables users to efficiently drill down to the exact CI causing the issue. This approach enhances visibility into service health, accelerates root cause analysis, and reduces Mean Time to Resolution (MTTR). To learn more, see Performing-causal-analysis-of-impacted-services. |
Analyze root cause and provide insights
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BMC Helix AIOps connects with BMC Helix Intelligent Automation to provide event-driven remediation actions for open events and situations. You can automate remediation for frequently occurring issues that need no manual intervention. To learn more, see Remediating-services-and-situations. |
Remediate and automate
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BMC Helix AIOps provides a robust vulnerability management solution to observe the open vulnerabilities affecting your organization’s services, assess the risks associated with these vulnerabilities, and quickly prioritize vulnerability remediation. Leverage BMC HelixGPT to view a human-readable, AI-generated summary of each vulnerability and generate remediation for it. To learn more, see Monitoring-vulnerabilities. |
Monitor and investigate vulnerabilities
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BMC Helix AIOpsenhances service stability by defining resource thresholds for the related Configuration Items (CIs). They ensure that service health is only impacted when resource availability falls below a configured threshold, preventing unnecessary alerts and disruptions. Balancing profiles can be applied individually to services or configured globally from the Service Health page to manage multiple services efficiently. To learn more, see Adding-balancing-profiles. |
Enhance service stability
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The AI/ML algorithms in BMC Helix AIOps consume service health indicators and metrics from multi-cloud and hybrid IT environments to predict service outages. Learning about probable service outages prevents smaller issues from becoming larger problems, maximizes IT performance, and saves the time and cost required to manage IT environments. You can identify and fix issues before they happen and reduce the overall MTTR. To learn more, see Predicting-and-proactively-resolving-service-outages. |
Predict service outages
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BMC Helix AIOpsuses AL/ML-based event processing techniques to correlate and analyze a number of events into meaningful situations, which reduce event noise, and provide visibility into the key issues that are creating an event storm. BMC Helix AIOps reduces costs by eliminating the need to analyze thousands of events and transforms large amounts of data into actionable information. BMC Helix AIOps connects with BMC HelixGPT to provide AI-generated best action recommendations and generates log insights to help remediate situations. A virtual agent, Ask HelixGPT, is available to investigate the situation further. To learn more, see Monitoring-and-investigating-situations. |
Reduce event noise and use recommendations from BMC HelixGPT
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BMC Helix AIOps breaks down data silos by integrating with multiple BMC solutions or third-party data sources to ingest events, metrics, logs, traces, and topology data. By integrating with multiple monitoring solutions in an organization, BMC Helix AIOps provides a single-pane-of-glass view to IT teams. To learn more, see Data-sources-for-BMC-Helix-AIOps. |
Connect with third-party data sources
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BMC Helix AIOps connects with BMC Helix ITSM to display the change requests created over a predefined period. When you investigate the change request, the status, AI-generated risk level, severity, and impacted services are displayed in addition to the request details. The number of open situations, situations that occurred in the past due to similar change requests and the status display the current health of the service. By connecting with BMC HelixGPT, BMC Helix AIOps generates insights derived from historical change requests, which helps in making informed decisions proactively before implementing changes. To learn more, see Managing risks. |
Manage risks by leveraging Change Risk AdvisoryUser roles
The following user roles are available out-of-the-box for BMC Helix AIOps . Users can perform tasks based on the assigned role.
For more information, see Roles-and-permissions .
User role | Description | Tasks |
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Operator | Users belonging to the operator role are operators or site reliability engineers (SREs), who are responsible for monitoring the infrastructure and ensuring system reliability. Operators can access the following UI pages:
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Service Designer | Users belonging to the service designer role are responsible for designing efficient, scalable, and user-centric service models that meet business needs. Service designers create detailed blueprints, which can be leveraged to create scalable, dynamic, and reusable service models in a fraction of time. Service Designers have complete access to BMC Helix AIOps console. |
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Tenant Administrator | Users belonging to the tenant administrator role are responsible for setting up the BMC Helix AIOps solution for other users, managing roles and permissions, and performing other administrative tasks such as configuring ML-based situations and collecting service traces. Administrators have complete access to BMC Helix AIOps console.
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Learn more
BMC Helix AIOps documentation helps new and experienced users implement and use this product.
Consult the following table to get started with the product based on your role:
Role | Goals | Where to go |
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All users | Access and navigate the BMC Helix AIOps console and configure personal settings. | |
Tenant Administrator | Configure advanced settings for ML-based situations, connect with OpenTelemetry to collect service traces, or set up a connection with Microsoft Teams. | |
Service Designer | Create service blueprints, services, and service models. | |
Operator | View a real-time summary of the health, performance, and availability of the services in an IT environment. | |
Monitor the health of the services, identify and view details of an impacted service to analyze the root cause, view impact across the CI topology, and get insights into the service behavior in the last 15 days. | ||
View situations and investigate policy-based and ML-based situations. | ||
Assess and prioritize the risks associated with the security vulnerabilities affecting the services in your organization and automatically generate remediation content and scripts by BMC HelixGPT. | ||
View service outage predictions. |