Administering
As a tenant administrator, you can use the following table to configure the product and enable operators and service designers to use the product to monitor and investigate service impact and situations.
Action | Reference |
|---|---|
Set up user accounts and provide access to users Configure your identity provider to set up users and user groups, and assign specific permissions to them by using BMC Helix Portal. | |
Enable AIOps features Enable AIOps features to monitor and investigate AIOps Situations, perform root-cause isolation of impacted services, and enable communication with BMC Helix Intelligent Automation. | |
Configure ML-based situations Configure the settings to correlate events into ML-based situations based on topological relationships, event similarity, or shared service impact. | |
Enable notifications in Microsoft Teams Configure integration with Microsoft Teams to alert operators of an impact on a service or a creation of Situations due to problems detected in the environment. | |
Configure balancing profiles for multiple services Configure balancing profiles to manage multiple services, maintain stability, and prevent unnecessary impact by defining resource limits. | |
Enabling BMC Helix applications to collect service traces Enable BMC Helix applications to collect service traces exported from OpenTelemetry and analyze these traces to identify application issues. |