Enabling the AIOps features
Advantages of AIOps features
Feature | When enabled | Advantages |
|---|---|---|
AIOps Root Cause Isolation | You can view the root cause isolation of impacted services with causal nodes, events, topology, and metrics data. Requires AIOps Situations to be enabled. | AIOps root cause isolation gives the ability to predict the most likely causes of an issue in an infrastructure environment or business service by analyzing the AIOps Situations. |
AIOps Situations | You can monitor and investigate the AIOps Situations (also known as ML-based Situations) along with the policy-based Situations. | AIOps Situation uses the AI/ML algorithms to detect event noise automatically, cluster events, and displays situations. This reduces the mean time to detect and resolve issues significantly. The advantage of this ML-based Situations is that you do not need to create policies to create situations. |
Vulnerabilities | You can monitor and investigate vulnerabilities impacting the services in your organization. Requires that BMC Helix Automation Console be configured in your system. For more information, see Setting up BMC Helix Automation Console. Important: If BMC Helix Automation Console is not configured in your system, the Vulnerabilities feature is not displayed in the Manage Product Features page. | Assess and prioritize the risks associated with the security vulnerabilities affecting a service in your organization. You can automatically generate remediation content and scripts by using BMC HelixGPT. This action expedites the remediation content creation process, improves MTTR, reduces manual errors, and improves overall service health. |
AIOps Service Predictions | You can monitor the service impact forecast and identify the services whose performance may degrade in the near future. | AIOps Service Prediction shows the potential future impacts on the services, so that you can take proactive measures to ensure the service continuity. |
Intelligent Automations | You can create, request, and execute automation actions to remediate Services or Situations. | Remediate open events in services and situations to resolve critical, major, or minor events and bring the overall service health back to normal. |
To enable the AIOps features
After the 60 days trial ends, contact BMC Sales Team for continuing the subscription. Perform the following steps to enable the features:
- Log on to the BMC Helix AIOps console and navigate to Configurations > Manage Product Features page.
Enable the toggle button of the subscribed feature name.
A message appears that you have successfully enabled the features. Even if you enable any one of the available options, the screen title bar changes from Service Monitoring to Service Monitoring Powered by AIOps.
