Enabling notifications in Microsoft Teams

BMC Helix AIOps integrates with Microsoft Teams to alert operators of an impact on a service or a creation of Situations due to problems detected in the environment and can then take corrective actions to resolve the impact. A BMC Helix chat application is available for Microsoft Teams, which alerts operators immediately about the impacted in their Microsoft Teams chats or channels.

A tenant administrator with Microsoft Teams administrator permissions installs and configures the application for your organization. Operators can also proactively send commands to get information about the health of a service in addition to being notified in case there's a disruption. 

Related topics

Setting-up-and-going-live

Administering

Roles-and-permissions


Perform the following activities to use Microsoft Teams to get real-time information about impacted services and situations.

Action

Reference

Install and configure the BMC Helix ChatOps application

As a Microsoft Teams administrator, install and configure the BMC Helix ChatOps application in Microsoft Teams. You must also have administrative credentials for the BMC Helix products that you want to configure in the application.

Run commands and actions in the BMC Helix ChatOps application in Microsoft Teams

As an operator, run commands in Microsoft Teams to get information about impacted services and situations and perform actions that are provided in the application.

Authenticate with Microsoft Teams to be able to create notification policies in BMC Helix AIOps

As an administrator, authenticate BMC Helix AIOps in Microsoft Teams to be able to create notification policies that send notifications to users or channels in Microsoft Teams based on the specified conditions.

Create notifications for alerting users in Microsoft Teams about impacted services and situations

As an administrator, create notification policies to send messages or cards (contains short, relevant pieces of information and options) for impacted services and situations to selected users or channels in Microsoft Teams.

 

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