Requesting for a new automation

When an event or a situation in BMC Helix AIOps matches the trigger conditions defined in the automation policies in BMC Helix Intelligent Automation, automation actions are displayed against the open events. As an operator, you can run such automation actions for open events (causal or situational), which execute the remediation actions in BMC Helix Intelligent Automation. If there are no automations for an event, you can raise requests and automation engineers create policies in BMC Helix Intelligent Automation.

You can also run automations while performing probable cause analysis for impacted services. For more information, see Performing causal analysis of impacted services.

Related topics

Performing-causal-analysis-of-impacted-services

Monitoring-and-investigating-situations

Monitoring-situationsManaging automation policiesViewing automation policy runs

To request automations for services

  1. Click Services and click an impacted service name.
  2. Scroll down and click Analyze Root Cause, select a causal node to view the top causal events for that node.
  3. Click Action > Request Automation.
    A dialog box shows the event details such as the severity, priority, and incident ID.
  4. From the How soon you want this automation? list, select one of the following options 
    • Immediately
    • Today
    • This Week: Policy needs to be created within a week from the day the request is raised.
    • Not in a hurry: Policy can be created within a month. 
  5. In the How much time it takes to resolve this issue manually? field, enter an approximate amount of time (in minutes) it would take to resolve the event if the actions are to be performed manually. 
    Show all automation requests_RCA.png

  1. (Optional) Click Show all automation requests to launch the Requests page in BMC Helix Intelligent Automation to view all automation requests sent from BMC Helix AIOps. 

    Note

    To navigate to the Requests page in BMC Helix Intelligent Automation, you must have the permissions to access the BMC Helix Intelligent Automation console. For more information, see Roles-and-permissions. 

     

  2. Click Submit.
    A request is submitted successfully and appears in BMC Helix Intelligent Automation. The following image shows an example of a request received in BMC Helix Intelligent Automation. 
    Requests Page IA.png
    After an automation engineer creates and publishes a relevant policy for the event, the automation policy appears in the Automations column for the event. 


To request automations for situations

  1. Click Situations and from the list of situations, click a situation for which you want to raise an automation request. 
  2. In the Automations column, click the available automation link and then click Request a new automation.
    A dialog box shows the event details such as the severity, priority, and incident ID (if available).
  3. From the How soon you want this automation? list, select one of the following options 
    • Immediately
    • Today
    • This Week: Policy needs to be created within a week from the day the request is raised.
    • Not in a hurry: Policy can be created within a month. 
  4. In the How much time it takes to resolve this issue manually? field, enter an approximate amount of time (in minutes) it would take to resolve the event if the actions are to be performed manually.

  1. (Optional) Click Show all automation requests to launch the Requests page in BMC Helix Intelligent Automation to view all automation requests sent from BMC Helix AIOps. 

    Note

    To navigate to the Requests page in BMC Helix Intelligent Automation, you must have the permissions to access the BMC Helix Intelligent Automation console. For more information, see Roles-and-permissions. 

  2. Click Submit.
    A request is submitted successfully and appears in BMC Helix Intelligent Automation. After an automation engineer creates and publishes a relevant policy for the event, the automation policy appears in the Automations column for the event.