Commands and actions available in Microsoft Teams

As an operator, you can run any of the commands in the BMC Helix ChatOps application to obtain information about the overall health of the services in your organization. Options are available for executing actions on the services or Situation cards (contains short, relevant pieces of information and options).

Before you begin

Ensure that you have the following permissions:

Your administrator has made the BMC Helix ChatOps application available for your organization.
You have access to Microsoft Teams and are a member of the applicable channel.

To see information about services and Situations in Microsoft Teams

In Microsoft Teams, select a channel or the BMC Helix ChatOps application.
- In a channel, you launch the BMC Helix ChatOps application to get information about services, Situations, or incidents (If BMC Helix ITSM is connected).
- If you go to the BMC Helix ChatOps application, you can start typing the commands directly to perform actions on impacted services or Situations.
The first time you access the BMC Helix ChatOps application, you are prompted to sign in to your BMC account.

List of commands

The BMC Helix application responds to the following commands in Microsoft Teams:

Command	Description
Account actions
sign in	Logs on to the BMC Helix ChatOps application.
sign out	Logs out of the BMC Helix ChatOps application.
more commands	Shows a complete list of supported commands.
BMC Helix AIOps services actions - You can perform on of the options: Open AIOps: Launches BMC Helix AIOps. View Services Dashboard: Launches the Services page that shows a heat-map view of all services.
service [name] status	Displays the current status of the specified service. Minimum three characters required for the service name.
service severity major	Displays all services with the severity as major. You can perform one of the following options: Open AIOps: Launches BMC Helix AIOps. View Services Dashboard: Launches the Services page that shows a heat-map view of all services.
service severity minor	Displays all minor severity services.
service severity ok	Displays all OK severity services.
service health score below [number]	Displays all services for which the service health score is below the specified number. For example, service health score below 75 shows a list of services for which the health score is lower than 75.
service health score above [number]	Displays all services for which the service health score is above the specified number. For example, service health score above 90 shows a list of services for which the health score is higher than 90.
service health score between [range]	Displays all services for which the service health score is between the specified range of scores. For example, service health score between 50-75 shows a list of services for which the health score is in the range of 50 to 75.
BMC Helix AIOps Situations actions - Launch any Situations page by clicking Open AIOps.
situation severity critical	Displays all Situations with the severity as critical.
situation severity major	Displays all Situations with the severity as major.
situation severity minor	Displays all Situations with the severity as minor.
situation severity ok	Displays all Situations with the severity as OK.
BMC Helix ITSM ticket actions
my tickets	Displays the tickets assigned to the logged in user. You are prompted to select incidents, problem investigations, or change requests.
my incidents	Displays a list of incidents assigned to the logged-in user.
my flagged	Displays a list of incidents assigned to the logged-in user and marked as Needs Attention.
my problems	Displays a list of problems assigned to the logged-in user.
my changes	Displays a list of change requests assigned to the logged-in user.
groups tickets	Displays the tickets assigned to a support group. You are prompted to select either incidents, problem investigations, or change requests.
groups incidents	Displays a list of incidents assigned to a support group.
groups flagged	Displays a list of incidents assigned to a support group and are marked as Needs Attention.
groups problems	Displays a list of problems assigned to a support group.
groups changes	Displays a list of change requests assigned to a support group.
view ticket [ID or subject]	To search for a ticket, specify the ticket ID or a keyword. The tickets are sorted by priority and then by updates. After selecting a ticket, you can view issue details such as ticket number, summary, priority, description, creation date and time, activity notes, and attachments.

Card actions

You can perform the following actions for impacted services or Situations that appear in BMC Helix AIOps:

Action	Description
Service card actions
View incident	Displays the incident created for the service. BMC Helix ITSM must be configured in the application.
Schedule Meeting	Opens the meeting scheduler in Microsoft Teams that you can use to schedule a meeting, if required.
View Probable Cause	Navigates to the service details page in BMC Helix AIOps to show the probable causes of service impact.
Situation card actions
Acknowledge	Changes the Situation status to Acknowledged in BMC Helix AIOps.
Create Incidents	Creates an incident in BMC Helix ITSM for the specific Situation. BMC Helix ITSM must be configured with the application.
Close	Closes all the correlated events except the alarm events for the Situation. The Situation status changes to Closed.