Deploying both BMC Helix IT Operations Management and BMC Helix Service Management

We provide a containerized architecture for the BMC Helix IT Operations Management (BMC Helix ITOM) and BMC Helix Service Management. Perform a combined deployment of BMC Helix ITOM and BMC Helix Service Management to leverage container benefits and the following capabilities:

Use service management and AIOps on the same platform
Use a single data lake for both products
Reduce the overall compute footprint and, consequently, the infrastructure needed for deployment

The combined deployment architecture of BMC Helix ITOM and BMC Helix Service Management can be broadly classified into the deployment infrastructure, Platform Common Services, BMC Helix ITOM application tier components, and BMC Helix Innovation Suite components.

Important

System administrators must first deploy BMC Helix ITOM with all the required applications and then deploy BMC Helix Service Management.

Deployment architecture for BMC Helix IT Operations Management and BMC Helix Service Management

Combined Architecture.png

Watch the video to understand the containerized architecture of BMC Helix ITOM and BMC Helix Service Management.

Deployment infrastructure

The deployment infrastructure consists of the following components:

Component	Description
BMC DTR	BMC Docker Trusted Registry (DTR) that stores the container images.
A local repository	We recommend that you set up a local repository, such as a Harbor repository. Synchronize the local Harbor repository with BMC DTR, and then access the container images from the repository. Important: To synchronize the container images with BMC DTR, you can choose any container repository solution that is compatible with the BMC Helix IT Operations Management. We do not anticipate any issues with alternative repositories. However, we do not provide support for alternative container repositories.
BMC Deployment Manager	An entity that is used to deploy BMC Helix Platform Common Services and the BMC Helix ITOM applications in your environment.
BMC Deployment Engine	A logical entity that is used to deploy BMC Helix Service Management in your environment.
On-premises cluster	Consists of a Kubernetes cluster that includes the following artifacts: All relevant network and storage plugin and an Ingress controller Nodes in the cluster with internet access to fetch images from the Docker registry
NGNIX ingress controller (load balancer)	This component is a specialized load balancer for the Kubernetes environment. It distributes network traffic and scales workloads. NGINX is directly used as an ingress controller. The following features of NGINX are used: Authorization Module – Used to internally handle redirects to the correct service to authenticate and authorize the service Configuration Customization – Used to intercept calls between services based on authentication criteria Mergeable Ingress – Allows separate minion ingress objects per service with a single master ingress to handle all major configurations including multi-tenant support with server-alias annotation Rewrite Target – Is regex-based and flexible. Used to map incoming URL to paths within the micro-service
Domain Name System (DNS)	This component manages the naming system all the resources connected to your private network.
BMC Helix Innovation Suite database	Stores definitions and data for server, Mid Tier, , , and .
Intelligent Integration Gateway	BMC Helix Intelligent Integrations enable you to configure integrations with BMC and third-party products to get event, metric, and topology data from these products. You can view and derive actionable insights from this data in BMC Helix AIOps, WarningSome content is unavailable due to permissions. , and BMC Helix Operations Management.
Warning Some content is unavailable due to permissions.	WarningSome content is unavailable due to permissions. stores topology information about the data centers that are being monitored. BMC Helix Operations Management requires WarningSome content is unavailable due to permissions. to store topology information about the data centers that are being monitored. BMC Helix Continuous Optimization requires WarningSome content is unavailable due to permissions. only when you want to store topology and business services information about the data centers that are being monitored by BMC Helix Continuous Optimization.
Block storage	We support a Bring-Your-Own-Storage-Class model, for any block storage supporting recommended IOPS. For more information about recommended IOPS, see Sizing and scalability considerations in the BMC Helix IT Operations Management documentation. We support ReadWriteMany file stores. The components of , such as SmartGraph, and BMC Helix Continuous Optimization require ReadWriteMany storage-class.

BMC Helix Platform Common Services components

BMC deployment manager deploys the service tier components, data tier components, and applications tier components. These components have a hierarchical dependency on each other. The service tier and data tier components are together called the BMC Helix Platform Common Services.Both BMC Helix ITOM and BMC Helix Service Management require BMC Helix Platform Common Services.

Common services tier

The common services tier includes the services required for the functioning and management of the applications. It consists of the following components:

Component	Description
	is a part of the BMC Helix IT Operations Management (BMC Helix ITOM) solution and is the launchpad for all your licensed BMC Helix services. is built on a microservices-based architecture. For more information, see BMC Helix Portal.
	offers unified reporting and gives you a consolidated view of data from applications across your environment. The consolidated view of dashboards helps you perform tasks such as responding to issues quickly so that system downtime is minimized. For more information, see BMC Helix Dashboards.
BMC Helix SSO	helps to present credentials for authentication only once in a multi software environment. For more information, see BMC Helix Single Sign-On.
Identity Management (IMS)	Identity Management Service (IMS) is a common service that helps you set up role-based access control and data-level access control. You can access IMS from the . These actions cannot be set up by end users.
Tenant Management Service (TMS)	Tenant Management Service (TMS) is a common service that enables onboarding and offboarding of tenants and associated actions; for example, configuring an external identity provider, configuring the data retention period for a tenant, and so on. You can access IMS from the .

Common data tier

The common data tier includes the various databases that store the data generated by the applications. This tier is also called the data lake.

Component	Description
Victoria Metrics	Used to store: Time series metrics and aggregations Custom dashboards
Kafka	Kafka is a messaging service that is used for: Asynchronous communication Ingestion queues related to metrics, events, or logs
Zookeeper	Zookeeper is a messaging service that is used for: Asynchronous communication Ingestion queues related to metrics, events, or logs
PostgreSQL	Used to structure data across the product and platform about organization, users, metadata, and so on.
MinIO	MinIO is a server-side storage stack that is used for file storage and backups.
Redis	Redis is a data structure store that is used for ephemeral data and caching. It is used to store: Events Logs (For BMC Helix Operations Management and BMC Helix Intelligent Automation) User sessions (For BMC Helix Operations Management and BMC Helix Intelligent Automation) PATROL Agent (For BMC Helix Continuous Optimization) Cost/prediction data
Elasticsearch	Elasticsearch is used to store: Events Logs (For BMC Helix Continuous Optimization) Metadata
DSM	Dynamic Service Modeling (DSM) provides topology information for devices and resources. This data is available to all BMC Helix applications.

BMC Helix IT Operations Management application tier components

Based on your license entitlements and the parameters that you set in the deployment.config file, BMC deployment manager can deploy the following applications:

Component	Description
BMC Helix Operations Management	BMC Helix Operations Management is a solution on that combines broad capabilities across monitoring and event management with a cloud-native, containerized microservices architecture. The containerized architecture enables fast deployment and upgrades, elastic scalability, enterprise grade high-availability and performance along with the reduced infrastructure costs. For more information, see BMC Helix Operations Management.
BMC Helix Continuous Optimization	BMC Helix Continuous Optimization is a cloud-based capacity management solution that gives you insights to optimize the use of your current IT resources and plan for future demands. It collects and analyzes the capacity data and core metrics for CPU, memory, and storage, and provides recommendations for optimizing them. For more information, see BMC Helix Continuous Optimization.
BMC Helix AIOps	BMC Helix AIOps reduces the mean time to resolve (MTTR) issues and maximizes service performance and availability by using tools that include monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation. For more information, see BMC Helix AIOps.
BMC Helix Log Analytics	BMC Helix Log Analytics helps you to analyze the log files from multiple environments. It provides a wealth of insights into the usage, health, and performance of your environments, together with a set of integrated capabilities for detecting and troubleshooting issues. For more information, see BMC Helix Log Analytics.
BMC Helix Intelligent Automation	BMC Helix Intelligent Automation is an automation aggregator. It enables organizations to identify automation opportunities and connect with automation tools to define policies that trigger remediation actions, ensuring no loss to service performance. For more information, see BMC Helix Intelligent Automation.
BMC Helix Developer Tools	BMC Helix Developer Tools enables you to: Integrate with TrueSight Operations Management to monitor events and services. Build custom integrations for the third-party products for which out-of-the-box integrations are not available. For more information, see Integrating by using BMC Helix Developer Tools.

Important

BMC Helix Intelligent Integrations enables you to configure integrations with BMC and third-party products to get event, metric, and topology data from these products. It is available as a standalone deployment in an on-premises environment.

For more information, see Integrating by using BMC Helix Intelligent Integrations documentation.

BMC Helix Innovation Suite platform tier components

BMC Helix Innovation Suite platform tier consists of the following components:

Component	Description
	enables you to automate business processes without learning a programming language or complex development tools. For more information, see BMC Helix Innovation Suite.
	helps you develop, build, deploy, and use applications in your environment. It also helps you create and automate business processes without learning programming languages or complex development tools. For more information, see BMC Helix Innovation Suite.

Service Management application tier components

Service Management application tier consists of the following components:


	BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. With suite of applications, you can create, configure, customize, deliver, and manage the Service Management requests and functions of your organization. For more information, see BMC Helix ITSM.
	is used to store and manage the configuration items (CIs) that represent your IT environment. For more information, see BMC Helix CMDB.
Warning Some content is unavailable due to permissions.	WarningSome content is unavailable due to permissions. user interface makes it easier for you to perform basic BMC Helix ITSM processes by reducing the number of steps involved in performing the tasks. Smart IT provides modern, collaborative workplace with an intuitive, social, and mobile service desk experience to users. For more information, see BMC Helix ITSM: Smart IT.
	is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances.
Mid Tier	Mid Tier provides access BMC Helix Innovation Suite from a browser. It contains components and add-in services that run on a web server, so users can view applications on the web. Mid Tier translates client requests, interprets responses from the server, handles web service requests, and runs server-side processes that provide BMC Helix Innovation Suite functionality to web and wireless clients. For more information, see BMC Helix Innovation Suite.
	and helps you request IT, HR, and other company services through a social media-like interface. Administrators enable self-service features for end users. For more information, see BMC Helix Digital Workplace.
	is an add-on offering for BMC Helix ITSM that enables organizations to effectively manage IT services in a hybrid, multiprovider environment. It provides out-of-the-box integrations to address advanced service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications. For more information, see BMC Helix Multi-Cloud Broker.
	is a case management application for all lines of business. It provides services to employees in a scalable, managed, and automated way. For more information, see BMC Helix Business Workflows.
	is an extension of the excellence into the CSP's (Communications Service Provider) Network Operations Center (NOC). The NOC is the essential nerve center for CSPs for delivering, monitoring, maintaining, and repairing all CSP services. For more information, see BMC Helix Network Service Operations for Communication Service Providers.