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Troubleshooting an external LDAP user store

This topic provides information to help you correct issues that might arise with configuring to use an external LDAP user store.

No users in User tab

If there are no users in the User tab:

  1. On the BMC Atrium SSO Admin Console, click Edit BMC Realm.
  2. In the User Stores panel, select the LDAP user store, and click Edit.
  3. Select the Search tab.
  4. Verify that the Users Search Filter field value is correct for the LDAP server.
     Specifically, the default filter must contain a class which is part of the LDAP structure.
  5. If values were specified for the People Container Container Attribute and Attribute Value, remove those values (leave those fields blank).

No groups in Group tab

If there are no groups in the Group tab:

  1. On the BMC Atrium SSO Admin Console, click Edit BMC Realm.
  2. In the User Stores panel, select the LDAP user store, and click Edit.
  3. Select the Search tab.
  4. Verify that the Groups Search Filter field value is correct (the class selected is used in LDAP server).
  5. Verify that the Groups Container Container Attribute and Attribute Value information are both correct. Alternatively, try blank values (no characters).