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  This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Troubleshooting LDAP connectivity issues

You must perform the following checks if AD/LDAP connectivity issues occur:

  1. Check the configuration.
  2. Verify that the Secure Socket Layer (SSL) is enabled. If so, verify that the AD/LDAP server certificate was imported into BMC Atrium Single Sign-On. Also, check if the customer has installed the BMC Atrium Single Sign-On certificate as a trusted certificate in the AD/LDAP server.
  3. Ensure that you can ping the host from the BMC Atrium Single Sign-On machine.
  4. Use a free LDAP browser and connect using the parameters specified in the configuration.