This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.Click here to view the documentation for a supported version of Remedy Single Sign-On.

Collecting diagnostics

BMC Atrium Single Sign-On as a distributed system creates log files placed in many locations. The locations for the log files generally depend on the component of the system (server or agents).

To help gather log files and other information that is critical to providing quality support, a Java utility is available that has many of the components. This utility requires a modern Java 6 JVM.

To run the support utility

  1. On the command line, navigate to the directory containing the jar support utility.
  2. Enter the following jar command:
java -jar atssoSupport.jar

After the utility completes, all of the gathered information is stored in the atssoSupport.zip file.

Support utility location

The server and the web agent places the jar support utility in a pre-defined location. Products which use the Thick Agents for integration do not have a pre-defined location, but instead rely on a product-specific location.

The location within the server is:

<installationDirectory>/tomcat/webapps/atriumsso/WEB-INF/tools

The location within the agent is:

<container>/atssoAgents/bin

  • installationDirectory is the location where BMC Atrium Single Sign-On has been installed.
  • container is the base directory of the JEE container in which the agent has been installed.