Known and corrected issues

Review fixed and open issues that might impact your BMC Helix services.

To refer to new releases, please see the version to which you have been patched or upgraded. For example, if you are currently on BMC Helix ITSM 21.3 and will be upgraded to BMC Helix ITSM 22.1, see the 22.1 column for the latest fixes applicable to your subscription.

Tip

Common Services are used by both IT Service Management and IT Operations Management. Common Services include BMC Helix Portal, BMC Helix Dashboards, and BMC Helix Single Sign-On.

The following tables list the known and corrected issues in IT Service Management 25.1.x versions:

	25.2	25.1
BMC Helix Innovation Suite	Known and corrected issues (BMC Helix Innovation Studio 25.2)	Known and corrected issues (BMC Helix Innovation Studio 25.1)
Services for Integration	Known and corrected issues (BMC Helix Multi-Cloud Broker 25.2)	Known and corrected issues (BMC Helix Multi-Cloud Broker 25.1)
Lines of Business	Known and corrected issues (HR Service Management 25.2) Known and corrected issues (BMC Helix Business Workflows 25.2)	Known and corrected issues (HR Service Management 25.1) Known and corrected issues (BMC Helix Business Workflows 25.1)
Employee Experience	Known and corrected issues (BMC Helix Digital Workplace 25.2) Known and corrected issues (Live Chat 25.2) Known and corrected issues (BMC Helix Virtual Agent 25.2)	Known and corrected issues (BMC Helix Digital Workplace 25.1) Known and corrected issues (Live Chat 25.1) Known and corrected issues (BMC Helix Virtual Agent 25.1)
BMC Helix IT Service Management	Known and corrected issues (BMC Helix ITSM 25.2) Known and corrected issues (BMC Helix CMDB 25.2) Known and corrected issues (BMC Helix ITSM Insights 25.2) Known and corrected issues (BMC Helix Network Service Operations for Communication Service Providers 25.2)	Known and corrected issues (BMC Helix ITSM 25.1) Known and corrected issues (BMC Helix CMDB 25.1) Known and corrected issues (BMC Helix ITSM Insights 25.1) Known and corrected issues (BMC Helix Network Service Operations for Communication Service Providers 25.1)

The following tables list the known and corrected issues in IT Service Management 23.3 and 22.1.x versions:

	23.3	22.1
BMC Helix Innovation Suite	Known and corrected issues (BMC Helix Innovation Studio 23.3)	Known and corrected issues (Action Request System 22.1) Known and corrected issues (BMC Helix Innovation Studio 22.1)
Services for Integration	Known and corrected issues (BMC Helix Multi-Cloud Broker 23.3)	Known and corrected issues (BMC Helix Multi-Cloud Broker 22.1)
Lines of Business	Known and corrected issues (HR Service Management 23.3) Known and corrected issues (BMC Helix Business Workflows 23.3)	Known and corrected issues (HR Service Management 22.1) Known and corrected issues (BMC Helix Business Workflows 22.1) Known and corrected issues (BMC Helix for CSP 22.1)
Employee Experience	Known and corrected issues (BMC Helix Digital Workplace 23.3) Known and corrected issues (Live Chat 23.3) Known and corrected issues (BMC Helix Virtual Agent 23.3)	Known and corrected issues (BMC Helix Digital Workplace 22.1) Known and corrected issues (Live Chat 22.1) Known and corrected issues (BMC Helix Virtual Agent 22.1)
BMC Helix IT Service Management	Known and corrected issues (BMC Helix ITSM 23.3) Known and corrected issues (BMC Helix CMDB 23.3) Known and corrected issues (BMC Helix ITSM Insights 23.3) Known and corrected issues (BMC Helix Network Service Operations for Communication Service Providers 23.3)	Known and corrected issues (BMC Helix ITSM 22.1) Known and corrected issues (BMC Helix CMDB 22.1) Known and corrected issues (BMC Helix ITSM: Smart IT 22.1) Known and corrected issues (BMC Helix ITSM Insights 22.1)

The following tables list the known and corrected issues in various IT Service Management 21.x versions:

	21.3	21.05
BMC Helix Innovation Suite	Known and corrected issues (Action Request System 21.3) Known and corrected issues (BMC Helix Innovation Studio 21.3)	Known and corrected issues (Action Request System 21.05) Known and corrected issues (BMC Helix Innovation Studio 21.05)
Services for Integration	Known and corrected issues (BMC Helix Multi-Cloud Broker 21.3) Known and corrected issues (BMC Helix Integration Service)	Known and corrected issues (BMC Helix Multi-Cloud Broker 21.05) Known and corrected issues (BMC Helix Integration Service)
Lines of Business	Known and corrected issues (BMC Helix Business Workflows 21.3)	Known and corrected issues (BMC Helix Business Workflows 21.05)
Employee Experience	Known and corrected issues(BMC Helix Digital Workplace Basic 21.3) Known and corrected issues (BMC Helix Digital Workplace Advanced 21.3) Known and corrected issues(BMC Helix Virtual Agent 21.3) Known and corrected issues (Live Chat 21.3)	Known and corrected issues(BMC Helix Digital Workplace Basic 21.05) Known and corrected issues (BMC Helix Digital Workplace Advanced 21.05) Known and corrected issues(BMC Helix Virtual Agent 21.05) Known and corrected issues (Live Chat 21.05)
BMC Helix IT Service Management	Known and corrected issues (BMC Helix ITSM 21.3) Known and corrected issues (BMC Helix CMDB 21.3) Known and corrected issues (BMC Helix ITSM: Smart IT 21.3) Known and corrected issues (BMC Helix ITSM Insights 21.3)	Known and corrected issues (BMC Helix ITSM 21.05) Known and corrected issues (BMC Helix CMDB 21.05) Known and corrected issues (BMC Helix ITSM: Smart IT 21.05) Known and corrected issues (BMC Helix ITSM Insights 21.05)

The following table lists the Known and corrected issues in various IT Service Management 20.08 versions:

	20.08
BMC Helix Innovation Suite	Known and corrected issues (Action Request System 20.08) Known and corrected issues (BMC Helix Platform 20.08)
Services for Integration	Known and corrected issues (BMC Helix Multi-Cloud Service Management 20.08) Known and corrected issues (BMC Helix Integration Service)
Lines of Business	Known and corrected issues (BMC Helix Business Workflows 20.08)
Employee Experience	Known and corrected issues(BMC Helix Digital Workplace Basic 20.08) Known and corrected issues (BMC Helix Digital Workplace Advanced 20.08) Known and corrected issues(BMC Helix Chatbot 20.08) Known and corrected issues (Live Chat 20.08)
BMC Helix IT Service Management	Known and corrected issues (Remedy IT Service Management Suite 20.08) Known and corrected issues (BMC CMDB 20.08) Known and corrected issues (Remedy with Smart IT 20.08)

The following table lists the known and corrected issues in various IT Operations Management 25.x versions:

	25.2	25.1
BMC Helix IT Operations Management	Known and corrected issues (BMC Helix AIOps 25.2) Known and corrected issues (BMC Helix Operations Management 25.2) Known and corrected issues (BMC Helix Intelligent Automation 25.2) Known and corrected issues (BMC Helix Intelligent Integrations 25.2) Known and corrected issues (BMC Helix Log Analytics 25.2)	Known and corrected issues (BMC Helix AIOps 25.1) Known and corrected issues (BMC Helix Operations Management 25.1) Known and corrected issues (BMC Helix Intelligent Automation 25.1) Known and corrected issues (BMC Helix Intelligent Integrations 25.1) Known and corrected issues (BMC Helix Log Analytics 25.1)
BMC Helix Continuous Optimization	Known and corrected issues (BMC Helix Continuous Optimization 25.2)	Known and corrected issues (BMC Helix Continuous Optimization 25.1)
BMC Helix Discovery	Recent updates (BMC Helix Discovery)	Recent updates (BMC Helix Discovery)

The following table lists the known and corrected issues in various IT Operations Management 24.x versions:

	24.4	24.3	24.2	24.1
BMC Helix IT Operations Management	Known and corrected issues (BMC Helix AIOps 24.4) Known and corrected issues (BMC Helix Operations Management 24.4) Known and corrected issues(BMC Helix Intelligent Automation 24.4) Known and corrected issues (BMC Helix Intelligent Integrations 24.4) Known and corrected issues (BMC Helix Log Analytics 24.4)	Known and corrected issues (BMC Helix AIOps 24.3) Known and corrected issues (BMC Helix Operations Management 24.3) Known and corrected issues(BMC Helix Intelligent Automation 24.3) Known and corrected issues (BMC Helix Intelligent Integrations 24.3) Known and corrected issues (BMC Helix Log Analytics 24.3)	Known and corrected issues(BMC Helix AIOps 24.2) Known and corrected issues (BMC Helix Operations Management 24.2) Known and corrected issues(BMC Helix Intelligent Automation 24.2) Known and corrected issues (BMC Helix Intelligent Integrations 24.2) Known and corrected issues (BMC Helix Log Analytics 24.2)	Known and corrected issues(BMC Helix AIOps 24.1) Known and corrected issues (BMC Helix Operations Management 24.1) Known and corrected issues(BMC Helix Intelligent Automation 24.1) Known and corrected issues (BMC Helix Intelligent Integrations 24.1) Known and corrected issues (BMC Helix Log Analytics 24.1)
BMC Helix Continuous Optimization	Known and corrected issues (BMC Helix Continuous Optimization 24.4)	Known and corrected issues (BMC Helix Continuous Optimization 24.3)	Known and corrected issues (BMC Helix Continuous Optimization 24.2)	Known and corrected issues (BMC Helix Continuous Optimization 24.1)
BMC Helix Discovery	Known issues (BMC Helix Discovery)			Recent updates (BMC Helix Discovery)

The following table lists the known and corrected issues in various IT Operations Management 23.4 and 23.3 versions:

	23.4	23.3
BMC Helix IT Operations Management	Known and corrected issues(BMC Helix AIOps 23.4) Known and corrected issues (BMC Helix Operations Management 23.4) Known and corrected issues(BMC Helix Intelligent Automation 23.4) Known and corrected issues (BMC Helix Intelligent Integrations 23.4) Known and corrected issues (BMC Helix Log Analytics 23.4)	Known and corrected issues(BMC Helix AIOps 23.3) Known and corrected issues (BMC Helix Operations Management 23.3) Known and corrected issues(BMC Helix Intelligent Automation 23.3) Known and corrected issues (BMC Helix Intelligent Integrations 23.3) Known and corrected issues (BMC Helix Log Analytics 23.3)
BMC Helix Automation and Security		Known and corrected issues (BMC Helix Automation Console)
BMC Helix Continuous Optimization and BMC Helix Cloud Cost	Known and corrected issues (BMC Helix Continuous Optimization 23.4)	Known and corrected issues (BMC Helix Continuous Optimization 23.3) Known and corrected issues (BMC Helix Cloud Cost)
BMC Helix Discovery	Recent updates (BMC Helix Discovery)	Recent updates (BMC Helix Discovery)

The following table lists the known and corrected issues in various IT Operations Management 23.2 and 23.1 versions:

	23.2	23.1
BMC Helix IT Operations Management	Known and corrected issues(BMC Helix AIOps 23.2) Known and corrected issues (BMC Helix Operations Management 23.2) Known and corrected issues(BMC Helix Intelligent Automation 23.2) Known and corrected issues (BMC Helix Intelligent Integrations 23.2) Known and corrected issues (BMC Helix Log Analytics 23.2) BMC Helix Intelligent Integrations includes documentation for BMC Helix Intelligent Integrations and BMC Helix Developer Tools.	Known and corrected issues(BMC Helix AIOps 23.1) Known and corrected issues (BMC Helix Operations Management 23.1) Known and corrected issues(BMC Helix Intelligent Automation 23.1) Known and corrected issues (BMC Helix Log Analytics 23.1) Known and corrected issues (BMC PATROL Agent for BMC Helix Operations Management 23.1) BMC Helix AIOps includes documentation for BMC Helix AIOps, BMC Helix Intelligent integrations, and BMC Helix Developer Tools.
BMC Helix Automation and Security	Known and corrected issues (BMC Helix Cloud Security)	Known and corrected issues (BMC Helix Automation Console)
BMC Helix Continuous Optimization	Known and corrected issues (BMC Helix Continuous Optimization 23.2)	Known and corrected issues (BMC Helix Continuous Optimization 23.1)
BMC Helix Discovery		Recent updates (BMC Helix Discovery)

The following table lists the known and corrected issues in various IT Operations Management 22.4 and 22.3 versions:

	22.4	22.3
BMC Helix IT Operations Management	Known and corrected issues(BMC Helix AIOps 22.4) Known and corrected issues (BMC Helix Operations Management 22.4) Known and corrected issues(BMC Helix Intelligent Automation 22.4) Known and corrected issues (BMC Helix Intelligent Integrations 22.4) Known and corrected issues (BMC Helix Log Analytics 22.4)	Known and corrected issues(BMC Helix AIOps 22.3) Known and corrected issues (BMC Helix Operations Management 22.3) Known and corrected issues(BMC Helix Intelligent Automation 22.3) Known and corrected issues (BMC Helix Intelligent Integrations 22.3) Known and corrected issues (BMC Helix Log Analytics 22.3)
BMC Helix Automation and Security	Known and corrected issues (BMC Helix Automation Console)
BMC Helix Continuous Optimization and BMC Helix Cloud Cost	Known and corrected issues (BMC Helix Continuous Optimization 22.4)	Known and corrected issues (BMC Helix Continuous Optimization 22.3)

The following table lists the known and corrected issues in various IT Operations Management 22.2 and 22.1 versions:

	22.2	22.1
BMC Helix IT Operations Management	Known and corrected issues(BMC Helix AIOps 22.2) Known and corrected issues (BMC Helix Operations Management 22.2) Known and corrected issues(BMC Helix Intelligent Automation 22.2) Known and corrected issues (BMC Helix Intelligent Integrations 22.2) Known and corrected issues (BMC Helix Log Analytics 22.2) BMC Helix Intelligent Integrations includes documentation for BMC Helix Intelligent Integrations and BMC Helix Developer Tools.	Known and corrected issues(BMC Helix AIOps 22.1) Known and corrected issues (BMC Helix Operations Management 22.1) Known and corrected issues(BMC Helix Intelligent Automation 22.1) Known and corrected issues (BMC Helix Log Analytics 22.1) BMC Helix AIOps includes documentation for BMC Helix AIOps, BMC Helix Intelligent integrations, and BMC Helix Developer Tools.
BMC Helix Automation and Security	Known and corrected issues (BMC Helix Automation Console) Known and corrected issues (BMC Helix Cloud Security)	Known and corrected issues (BMC Helix Automation Console)
BMC Helix Continuous Optimization and BMC Helix Cloud Cost	Known and corrected issues (BMC Helix Continuous Optimization 22.2) Known and corrected issues (BMC Helix Cloud Cost)	Known and corrected issues (BMC Helix Continuous Optimization 22.1)

The following table lists the known and corrected issues in various IT Operations Management 21.x and 20.x versions:

	21.3	20.08
BMC Helix IT Operations Management	Known and corrected issues (BMC Helix AIOps 21.3) Known and corrected issues (BMC Helix Operations Management 21.3) Known and corrected issues (BMC Helix Log Analytics 21.3) Known and corrected issues (BMC Helix Intelligent Automation 21.3) Known and corrected issues (BMC PATROL Agent for BMC Helix Operations Management 21.3)	Known and corrected issues (BMC PATROL Agent for BMC Helix Operations Management 20.08)
BMC Helix Automation and Security	Known and corrected issues (BMC Helix Automation Console) Known and corrected issues (BMC Helix Cloud Security)
BMC Helix Continuous Optimization and Cloud Cost	Known and corrected issues (BMC Helix Continuous Optimization 21.3) Known and corrected issues (BMC Helix Cloud Cost)

The following table lists the known and corrected issues for Common Services in various 25.x versions:

	25.2	25.1
BMC Helix Portal	Known and corrected issues (BMC Helix Portal 25.2)	Known and corrected issues (BMC Helix Portal 25.1)
BMC Helix Dashboards	Known and corrected issues (BMC Helix Dashboards 25.2)	Known and corrected issues (BMC Helix Dashboards 25.1)
BMC Helix Single Sign-On	Known and corrected issues (BMC Helix Single Sign-On 25.2)	Known and corrected issues (BMC Helix Single Sign-On 25.1)

The following table lists the known and corrected issues for Common Services in various 24.x versions:

	24.4	24.3	24.2	24.1
BMC Helix Portal	Known and corrected issues (BMC Helix Portal 24.4)	Known and corrected issues (BMC Helix Portal 24.3)	Known and corrected issues (BMC Helix Portal 24.2)	Known and corrected issues (BMC Helix Portal 24.1)
BMC Helix Dashboards	Known and corrected issues (BMC Helix Dashboards 24.4)	Known and corrected issues (BMC Helix Dashboards 24.3)	Known and corrected issues (BMC Helix Dashboards 24.2)	Known and corrected issues (BMC Helix Dashboards 24.1)
BMC Helix Single Sign-On	Known and corrected issues (BMC Helix Single Sign-On 24.4)	Known and corrected issues (BMC Helix Single Sign-On 24.3)	Known and corrected issues (BMC Helix Single Sign-On 24.2)	Known and corrected issues (BMC Helix Single Sign-On 24.1)

The following table lists the known and corrected issues for Common Services in various 23.x versions:

	23.4	23.3	23.2	23.1
BMC Helix Portal	Known and corrected issues (BMC Helix Portal 23.3)	Known and corrected issues (BMC Helix Portal 23.3)	Known and corrected issues (BMC Helix Portal 23.2)	Known and corrected issues (BMC Helix Portal 23.1)
BMC Helix Dashboards	Known and corrected issues (BMC Helix Dashboards 23.3)	Known and corrected issues (BMC Helix Dashboards 23.3)	Known and corrected issues (BMC Helix Dashboards 23.2)	Known and corrected issues (BMC Helix Dashboards 23.1)
BMC Helix Single Sign-On	Known and corrected issues (BMC Helix Single Sign-On 23.3)	Known and corrected issues (BMC Helix Single Sign-On 23.3)	Known and corrected issues (BMC Helix Single Sign-On 23.2)	Known and corrected issues (BMC Helix Single Sign-On 23.1)
BMC HelixGPT		Known and corrected issues (BMC HelixGPT 23.3)

The following table lists the known and corrected issues for Common Services in various 22.x versions:

	22.4	22.3	22.2	22.1
BMC Helix Portal	Known and corrected issues (BMC Helix Portal 22.4)	Known and corrected issues (BMC Helix Portal 22.3)	Known and corrected issues (BMC Helix Portal 22.2)	Known and corrected issues (BMC Helix Portal 22.1)
BMC Helix Dashboards	Known and corrected issues (BMC Helix Dashboards 22.4)	Known and corrected issues (BMC Helix Dashboards 22.3)	Known and corrected issues (BMC Helix Dashboards 22.2)	Known and corrected issues (BMC Helix Dashboards 22.1)
BMC Helix Single Sign-On	Known and corrected issues (BMC Helix Single Sign-On 22.4)	Known and corrected issues (BMC Helix Single Sign-On 22.3)	Known and corrected issues (BMC Helix Single Sign-On 22.2)	Known and corrected issues (BMC Helix Single Sign-On 22.1)

The following table lists the known and corrected issues for Common Services in various 21.x and 20.x versions:

	21.3	21.05	20.08
BMC Helix Portal	Known and corrected issues (BMC Helix Portal 21.3)
BMC Helix Dashboards	Known and corrected issues (BMC Helix Dashboards 21.3)
BMC Helix Single Sign-On	Known and corrected issues (BMC Helix Single Sign-On 21.3)	Known and corrected issues (BMC Helix Single Sign-On 21.05)	Known and corrected issues (Remedy Single Sign-On 20.08)

Known and corrected issues

On this page