BMC Helix Virtual Agent Advanced service

This topic provides BMC Helix Virtual Agent Advanced customers with information specific to service operations. For BMC Helix Virtual Agent Advanced product-specific documentation, visit the Product Overview page.

The following items are documented for this service:

• • Licensing
  • License entitlements
  • Additional license terms
  • Standard environments
  • Add-on services
  • Related topics

Licensing

The BMC Helix Virtual Agent Advanced service is available with the purchase of any of the following line items from your ordering document:

Please refer to Service location for available datacenter locations.  

With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users.

With the "per active user - SaaS" unit of measurement, an active user represents an individual who has a unique login ID assigned, and who at least once during the calendar month logs into or connects to the subscription service. Active users are counted on a monthly basis.

License entitlements

The following applications, features, and utilities are available with the purchase of BMC Helix Virtual Agent Advanced: 

*The BMC Helix Knowledge Management by ComAround entitlement is only for customers with versions on 21.05, 21.3 and higher.  

*Customers are required to bring their own Compute/Large Language Model (LLM) for Employee Navigator. For more information, please visit Licensing and pricing for BMC HelixGPT 

Additional license terms

The following additional terms apply to the BMC Helix Virtual Agent service:

• Licensing terms and conditions are as defined in the governing master agreement and take precedence over any published description from this site.
• Entitlements are subject to change.
• Non-production environments are configured with the same license capacity as the production environment. 
• Purchased licenses are only valid on one production environment.
• There is a 5,000 user minimum with the purchase of the Premium Environment license (named or active users).
• Licenses are sold in user packs, with a minimum of 10 user packs at first purchase. [1 user pack = 100 licenses]
• BMC Helix Virtual Agent Named Users should match the Digital Workplace Advanced Named Users.
• The number of BMC Helix Virtual Agent, Named or Active users will match the number of BMC Helix Knowledge Management by ComAround users (known as *Knowledge Workers) provided as part of this entitlement at no extra charge [1 Helix Virtual Agent user pack = 100 Knowledge Workers].
  *Knowledge Workers include supporting end-users and Knowledge Management authors

Standard environments

Your purchase of BMC Helix Virtual Agent Advanced provides the following environments:

• Tailoring (BMC Helix Virtual Agent only)
• Quality Assurance (BMC Helix Virtual Agent only)
• Production (BMC Helix Virtual Agent and BMC Helix Knowledge Management by ComAround)

Additional environments are available for any BMC Helix service for an additional fee. See BMC Helix additional environment option.

Add-on services

There are no add-on services available for BMC Helix Virtual Agent Advanced.

Related topics

Setting-up-and-going-live

BMC Helix Platform (Innovation Suite)

Tracking events to generate Virtual Agent usage reports

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