Obtaining container images and utility files for deployment in on-premises Kubernetes and OpenShift clusters


The container images required to deploy the BMC Helix Intelligent Integrations on-premises gateway are hosted on BMC Helix Docker Trusted Registry (DTR), which is available at hub.docker.com. On the BMC Helix DTR, the images are located in the bmchelix/lpk11 repository. 

The utility files, which include the deployment script and other supporting files required to deploy the on-premises gateway, are available for download from the BMC Helix Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. To understand which files you are entitled to download, access the license entitlements for your product. 

To obtain the utility files

Select the EPD link to download the product installation files for your platform. Access to the EPD website requires that you provide your BMC Helix Support credentials. You might also be prompted to complete the Export Compliance Form.

EPD link to the utility filesFile nameDescription of content
26.1.01hii-bmc-<buildNumber>.zipUtility files 
26.1.00hii-bmc-<buildNumber>.zipUtility files

To obtain container images

You can obtain the container images in one of the following ways:

Method

Description

Reference 

Obtain images from BMC Helix DTR during the on-premises gateway deploymentGenerate the container access key to pull and use the container images during the on-premises gateway deployment.

Obtain images from a local registry and use them later during the on-premises gateway deployment

 

Use this method when your registry has direct access to the internet. 

Download the container access key and obtain images from the local registry.

Best practice: We recommend that you set up a local registry, such as a Harbor registry. Synchronize the local Harbor registry with BMC DTR and then access the container images from the local registry.

Important:
To synchronize the container images with BMC Helix DTR, you can choose any container registry solution that is compatible with the BMC Helix IT Operations Management deployment. We do not anticipate any issues with alternative registries. However, we do not provide support for alternative container registries.
If you are using self-signed or custom CA certificates, make sure that your local CA certificate chain (full chain) is present in the trust store on all the worker nodes.

Obtain images from an air-gapped environment and use them later during the on-premises gateway deployment

Use this method when your registry is in a demilitarized zone (DMZ) or air-gapped environment and does not have direct access to the internet.

Download the container access key and obtain images from the registry in your air-gapped environment.

Best practice: We recommend setting up a registry in your local network (such as a Harbor registry) and synchronizing it with BMC DTR. Set up another Harbor registry in the DMZ or air-gapped environment. Set up a proxy to enable communication between the Harbor registry in your local network and the Harbor registry in a DMZ. 

Important:
To synchronize the container images with BMC Helix DTR, you can choose any container registry solution that is compatible with the BMC Helix IT Operations Management deployment. We do not anticipate any issues with alternative registries. However, we do not provide support for alternative container registries.

If you are using self-signed or custom CA certificates, make sure that your local CA certificate chain (full chain) is present in the trust store on all the worker nodes.

Warning

Important

Where to go from here

Creating a namespace for the on-premises gateway deployment

Related topics

Deployment scenarios

Deploying the on-premises gateway in an on-premises Kubernetes or OpenShift cluster

Upgrading the on-premises gateway in on-premises Kubernetes or OpenShift clusters

 

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BMC Helix Intelligent Integrations 26.1