BMC Helix Intelligent Integrations overview
BMC Helix Intelligent Integrations collects events, metrics, and topology data from various third-party products such as AppDynamics, Aternity, and Microsoft SCOM. It collects data from products across different environments, such as cloud-based, on-premises, or hybrid and sends it to the applications with the BMC Helix IT Operations Management (ITOM) solution. The ITOM solution is a centralized platform where you can derive actionable insights from the aggregated data. With ready-to-use connectors, BMC Helix Intelligent Integrations helps IT Operations teams ingest and reconcile all the monitoring data into a unified view.
BMC Helix Intelligent Integrations is built on a microservices-based architecture. You can deploy the product in a SaaS or on-premises environment based on the location of your data source and your organization’s requirements.
The following video (3:19) provides a high-level overview of BMC Helix Intelligent Integrations:
Product features
BMC Helix Intelligent Integrations uses REST APIs or a webhook mechanism to collect data from sources and enables fast and automated connections to data sources. It provides continuous data streams from the connected data sources, minimizing the resources required to continuously track the data sources for streaming. In addition, the product offers a click-and-connect capability to configure a connection, reducing the effort required to connect with the data sources. For example, it reduces the work required to write a custom script to collect data.
Benefits of connecting BMC Helix Intelligent Integrations to the BMC Helix ITOM solution
BMC Helix Intelligent Integrations collects events, metrics, and topology data from different sources and sends it to the BMC Helix ITOM solution. The applications in this solution use AI and machine learning to analyze the data, automate tasks, predict issues, and improve the performance and reliability of IT services.
Derive the following benefits from the events, metrics, and topology data streamed through BMC Helix Intelligent Integrations:
- Improved event management: Events from data sources supplement the existing monitoring systems, such as BMC Helix Operations Management, which provides a comprehensive monitoring view and reduces the number of false positives. The event policies provided by BMC Helix Operations Management result in event noise reduction.
- Data correlation: BMC Helix AIOps uses data ingested from various data sources to correlate issues. The correlation helps BMC Helix AIOps to present the potential root cause of an issue more accurately.
- Root cause analysis: Third-party configuration item (CI) information (topology) is used to identify the underlying cause of issues, especially when they are caused by changes in the IT infrastructure. The topology information can also be used to identify and prioritize critical systems and services.
- Predictive intelligence: Reconciliation of the topology data from various data sources helps BMC Helix AIOps predict potential failures and allow proactive maintenance. The reconcilation helps reduce downtime and improves the availability of IT systems to make the monitoring proactive.
Overall, the ingestion of third-party events, alerts, and topology data provides a complete picture of the IT landscape. It helps ITOM users make better decisions and improve the overall reliability and performance of IT operations.
User roles
BMC Helix Intelligent Integrations leverages BMC Helix Portal to provide single sign-on authentication for users.
BMC Helix Portal is where you can create and edit users and user groups, and assign any of the available permissions, such as creating, modifying, viewing, deleting, or managing objects. However, you cannot create new permissions. For information about assigning permissions, see Setting up roles and permissions in the BMC Helix Portal documentation.
The following video (2:46) provides an overview of permissions and how to assign them to roles in BMC Helix Portal:
Watch the YouTube video about Assigning permissions to user roles in BMC Helix Portal.
Consult the following table to understand the default roles available in BMC Helix Intelligent Integrations and the capabilities and permissions assigned to each role:
| Role | Responsibilities | Permissions |
|---|---|---|
Tenant Administrator |
| All permissions |
II Admin |
Important: Users who neither have the II Admin role nor the permissions associated with the II Admin role can still log in to BMC Helix Intelligent Integrations. However, they cannot view the configured connectors or perform any actions in the UI. | swp.connectors.manage Important: All of the listed permissions are required to create, view, and manage connectors. |
Learn more
The BMC Helix Intelligent Integrations documentation helps new and experienced users implement and use this product.
Consult the following table to get started with the product:
| Goals | Where to go |
|---|---|
| Access and navigate the BMC Helix Intelligent Integrations console and get answers to frequently asked questions. | |
| Learn how to configure connections with various third-party products. | Integrating by using BMC Helix Intelligent Integrations |