User interface overview
When your account is created, you receive the URL and the credentials to access the BMC Helix Intelligent Automation console. Based on your role, access BMC Helix Intelligent Automation from BMC Helix Portal, which is the launchpad for your licensed BMC Helix services.
The following video (2:35) provides a high-level overview of the BMC Helix Intelligent Automation console:
Watch the YouTube video about: Overview of the user interface BMC Helix Intelligent Automation
Related topics
BMC Helix Intelligent Automation console
When you log on, by default, the Policies page is displayed. Based on your role, you can perform the following tasks:
UI page | Description | Reference |
|---|---|---|
Requests | View the requests for automation requested by operators or site reliability engineers in BMC Helix Operations Management or BMC Helix AIOps. | |
Policies | Create, edit, view, and delete automation policies. | |
History | View and delete the history of policy runs. | |
Connectors | View the list of out-of-the-box connectors and configure them to establish the connection with the supported automation tools. | |
Solutions | View and configure any of the following solutions available in BMC Helix Intelligent Automation:
| |
Report | Launch the Value dashboard in BMC Helix Dashboards. | |
| Use the application switcher to view and launch other BMC Helix products that are available as per your license entitlements. | - |
| Launch the online documentation for the product. | - |
| View in-app notifications for some of the activities performed in the product by users. |
In-app notifications
Notifications are helpful to let you know of activities that are performed in BMC Helix Intelligent Automation. For example, you get an in-app notification when a user creates a new automation policy or moves the policy from the Draft to the Published state. By default, only administrators can view these notifications.
In-app notifications are displayed for the following scenarios:
Product area | Scenarios |
|---|---|
Connectors and plugin keys |
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Automation requests |
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Automation policies |
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Administrators must update the notification profiles to enable in-app notifications for all users. For more information, see Managing notification profiles.
A notification expires 30 days after it is read. An unread notification expires 30 days after it is received.
Email notifications for disconnected on-premises connectors
When a connector is disconnected, the automation policies that are created by using the connector fail. When the policies fail, an email notification is sent to the users specified in the Plugin is Disconnected notification profile. An email is useful to identify the problem and fix it. By default, the email notification is sent to the administrator. Administrators can customize the Plugin is Disconnected notification profile to send notifications to selected users. For more information, see Managing notification profiles.
The following video (2:39) by BMC Support describes How to get an email notification for disconnected on premises:
Watch the YouTube video on How to get an email notification for disconnected on-premises connectors
The following figure shows the email notification, which includes the name of the connector, the plugin key, and the host name where the connector is running:
