24.3 enhancements and patches

Review the BMC Helix Intelligent Automation enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version	SaaS	On-premises	Fixed issues	Updates
24.3.02	✅️	-	Known-and-corrected-issues	none
24.3.01	✅️	-	Known-and-corrected-issues	updates
24.3	✅️	✅️	Known-and-corrected-issues	24.3 enhancements

24.3.01

Customize the configuration items in the blackout policy

Exclude configuration items (CIs) from the blackout policy by using the Select CIs to Exclude field. CIs are excluded based on the CI relation type specified in the change request. During a blackout period, events generated on these CIs are not blacked out. The blackout policy is created or updated in BMC Helix Operations Management based on the selected configuration.

For more information, see Configuring-the-blackout-policy-solution.

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Flexibility to run automation on event updates

When you create or update an automation policy, use the Exclude event updates option to prevent any automation from running for event updates.

For more information, see Creating-automation-policies.

Support for Ansible Automation Platform

BMC Helix Intelligent Automation supports Ansible cloud connector. This is in addition to the Ansible on-premises connector. You can use these connectors to connect with the Ansible Automation Platform.

For more information, see Configuring-the-Ansible-Automation-Platform-cloud-connector.

Ansible Platform Connector_24301.png

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Ease of search of automation by using the Event ID

Click the Event ID on the History page to copy it to the clipboard. You can use the Event ID to search for specific automation runs in BMC Helix Intelligent Automation.

For more information, see Viewing-automation-policy-runs-history.

24.3

Learn about the new features and enhancements in this release in the following video (2:41):

icon_play (1).png Watch the video about What's new in BMC Helix Intelligent Automation 24.3

Proactive Service Resolution for ServiceNow ITSM

Proactive Service Resolution supports automated incident creation in ServiceNow IT Service Management. This support includes incident management for Level 1 and Level 2 incidents.

Automated management of incidents helps reduce manual labor, increases operational efficiency, and improves mean time to resolution (MTTR).

For more information, see Configuring-Proactive-Service-Resolution-for-incidents-in-ServiceNow-ITSM.

PSR_Setup connection_24202.png

ITSM REST API URL_243.png

BMC Helix ITSM platform URLs to connect with BMC Helix ITSM

Use the BMC Helix ITSM platform REST API URL to connect with BMC Helix ITSM by configuring the Proactive Service Resolution or Blackout Policy solutions or the BMC Helix Innovation Studio connector.

For more information, see the following topics:

High availability for on-premises connectors

Configure an additional instance of an on-premises connector on a separate host to achieve high availability for connectors. This setup ensures that automation policies continue running even if one of the connectors fails to connect with the endpoint application and remediation tasks are not impacted.

For more information, see Configuring-high-availability-for-on-premises-connectors.

HA plugin status_243.png

What else changed in this release

Update	Product behavior in versions before 24.3.00	Product behavior in version 24.3.00
The icon to access self-help has changed.	The following icon provided access to self-help:	The following icon provides access to self-help: