Adding reverse cross-launch links from BMC Helix Dashboards to BMC Helix ITSM applications

To add reverse cross-launch links

1. While creating a new dashboard panel, click Overrides on the navigation pane.
2. Click Add an override for.
3. Select an appropriate value for Fields with name.
4. Click Add override property and select Data links.
5. Click Add link.
6. Enter a title and and a URL pointing the BMC Helix ITSM applications portal. 

7. Click Save.
   
   

   Important

   In the above URL, "https://interopx-smartit.qa.sps.secops.bmc.com/smartit/app/#/" represents the URL of the SmartIT portal. The incident represents the module selected in the SmartIT portal. The remaining part of the URL represents the Instance ID which is variable along with the field. For example, in the above URL, _data is the variable, and InstanceId is the field. The following image displays a sample cross-launch URL to BMC Helix ITSM: SmartIT portal: