Configuring BMC Remedy AR System Server

This topic describes post-upgrade configuration information for the AR System server. These instructions apply only to high-availability (HA) and non-HA environments. 

It contains the following information:

• • Updating the submitter mode in BMC Remedy AR System
  • Configuring a load balancer for Enterprise AR System server for HA
  • Configuring BMC Remedy AR System email for HA
  • Where to go next

Updating the submitter mode in BMC Remedy AR System

After installing BMC Cloud Lifecycle Management, do these steps to configure the submitter mode settings: 

1. Log in to BMC Remedy AR System Administration as an administrator user (For example: clmsystemuser).
2. Go to AR System Administration Console > System > Server Information > Licenses.
3. Select the Submitter Mode as Changeable and save changes.

Configuring a load balancer for Enterprise AR System server for HA

To reconfigure load balancer settings on the Enterprise AR System server and Cloud Database hosts after upgrading to 4.x, perform the following steps:

1. From the <AR System server installation directory>/Conf folder, open the ar.conf configuration file.
2. Set the following parameters:
   1. Server-Name to the load balancer name, for example, Server-Name=<LB Host>.
   2. Server-Connect-Name with local host name, for example, Server-Connect-Name=<AR System Server host name ( local host)>.
3. Save the ar.conf configuration file and restart the BMC Remedy Action Request System Server service on both hosts.

Configuring BMC Remedy AR System email for HA

To configure the AR System email, see Controlling BMC Remedy AR System through email in the AR System documentation.

Where to go next

Configuring-TrueSight-Server-Automation-formerly-called-BMC-Server-Automation