PreAnalyzer checks

EAR001

Hardware Prerequisites - CPU Count

4

Increase the CPU as per the recommended value on host <hostname>

EAR002

Hardware Prerequisites - RAM Count

16 GB

Increase the RAM as per the recommended value on host <hostname>

EAR003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

EAR004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

EAR005

Software Prerequisites - JVM Version

1.7.0_55

Check whether:                                                

• Correct JRE home path is specified. For example:
  
  • C:\Program Files\Java\jre7 (Windows)
  • /usr/java/jre1.7.0_55 (Linux)
• Please upgrade the JRE to the recommended version.
• Review preanalyzer.log for errors (located under the logs folder of the Planner installation directory)

EAR017

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

EAR019

SQL Server/Oracle Database Connectivity Validation

The Database Connection should be successful

• Check whether:                                             
  • DB Server is up and running.
  • DBA username and/or password is correct. 
  • User has DBA permissions. 
  • Database client configurations are correct.
    For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
  • DNS configuration and nslookup are working. 
• Set Oracle_SID (for example, export ORACLE_SID=ORA112DB) on the target server in  /root/.bash_profile. Open a new shell session. Restart the RSCD Agent on the target server.

EAR020

Database user role

sysadmin

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

EAR021

Character Set

SQL_Latin1_General_CP1_CI_AS

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

EAR024

Port Validity

The following ports are required for EAR_PRIMARY: 

• 1099
• 9556
• 9555
• 9999
• 8080

Check whether:

• Any of the following ports are already in use:
  • 1099
  • 9556
  • 9555
  • 9999
  • 8080                     
• They are invalid ports.
• The host is not reachable.

EAR025

IP Helper Service

Service IPHelper Status is: STOPPED and Startup Type is: Disabled

Check whether: 

• IPHelper service is stopped on host: <hostname>

• IPHelper service is in disabled state on host: <hostname>

Contact the system administrator to check IPHelper service status. 

EAR029

Hardware Prerequisites - Free RAM

5.0 GB

Please make sure free RAM is as per the recommended value.

EAR039

Setting the SQL Server max degree of parallelism option

0-8

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BSAAPP001

Hardware Prerequisites - CPU Count

8

Increase the CPU as per the recommended value on host <hostname>

BSAAPP002

Hardware Prerequisites - RAM Count

16 GB 

Increase the RAM as per the recommended value on host <hostname>

BSAAPP003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

BSAAPP004

Operating System Prerequisites - OS version
 

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

BSAAPP007

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

BSAAPP008

SQL Server/Oracle Database Connectivity Validation

The Database Connection should be successful

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BSAAPP009

Database user role 

sysadmin

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BSAAPP010

Character Set

SQL_Latin1_General_CP1_CI_AS

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BSAAPP015

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

BNA001

Hardware Prerequisites - CPU Count

4

Increase CPU as per the recommended value on host <hostname>

BNA002

Hardware Prerequisites - RAM Count

8 GB

Increase RAM as per the recommended value on host <hostname>

BNA003

Hardware Prerequisites - Disk

60 GB

Increase Disk Space as per the recommended value on host <hostname>

BNA004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

BNA006

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

BNA007

SQL Server/Oracle Database Connectivity Validation

The Database Connection should be successful

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BNA008

Database user role 

sysadmin

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BNA009

Character Set

SQL_Latin1_General_CP1_CI_AS

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BNA011

Port Validity

The following ports are required for BNA: 

• 9595
• 11443

Check whether:

• Any of the following ports are already in use:
  • 9595
  • 11443                   
• They are invalid ports.
• The host is not reachable.

BNA014

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

AWS001

Hardware Prerequisites - CPU Count

2

Increase the CPU as per the recommended value on host <hostname>

AWS002

Hardware Prerequisites - RAM Count

8 GB

Increase the RAM as per the recommended value on host <hostname>

AWS003

Hardware Prerequisites- Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

AWS004

Operating System Prerequisites - OS version
 

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

AWS005

Software Prerequisites - JVM Version
 

1.7.0_55

Check whether:                                                

• Correct JRE home path is specified. For example:
  
  • C:\Program Files\Java\jre7 (Windows)
  • /usr/java/jre1.7.0_55 (Linux)
• Please upgrade the JRE to the recommended version.
• Review preanalyzer.log for errors (located under the logs folder of the Planner
    installation directory)

AWS007

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

AWS009

Port Validity

The following ports are required
for ATRIUMWS: 

• 7776
• 8080

Check whether:

• Any of the following ports are already in use:
  • 
    
    • 7776
    • 8080         
• They are invalid ports.
• The host is not reachable.

AWS012

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

CLOUDP001

Hardware Prerequisites - CPU Count

4

Increase the CPU as per the recommended value on host <hostname>

CLOUDP002

Hardware Prerequisites - RAM Count

16 GB

Increase the RAM as per the recommended value on host <hostname>

CLOUDP003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

CLOUDP004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

CLOUDP006

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

CLOUDP008

Port Validity

The following port is required
for CLOUD_PORTAL_PRIMARY: 

•  9899

Check whether:

• The following port is already in use:
  • 9899                  
• It is an invalid port.
• The host is not reachable.

CLOUDP012

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

BAO001

Hardware Prerequisites - CPU Count
 

4

Increase the CPU as per the recommended value on host <hostname>

BAO002

Hardware Prerequisites - RAM Count
 

8 GB

Increase the RAM as per the recommended value on host <hostname>

BAO003

Hardware Prerequisites - Disk
 

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

BAO004

Operating System Prerequisites - OS version
 

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

BAO006

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

BAO008

Port Validity

The following ports are required for BAO_PRIMARY: 

• 28080
• 9090

Check whether:

• Any of the following ports are already in use:
  • 28080
  • 9090
• They are invalid ports.
• The host is not reachable.

BAO011

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

SELF00

Hardware Prerequisites - CPU Count
 

4

Increase the CPU as per the recommended value on host <hostname>

SELF002

Hardware Prerequisites - RAM Count

8 GB

Increase the RAM as per the recommended value on host <hostname>

SELF003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

SELF004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

SELF007

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

SELF011

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value.

SELF013

Port Validity

The following ports are required for SELFCHECKER: 

• 8007
• 5443
• 8090

Check whether:

• Any of the following ports are already in use:
  • 8007
  • 5443
  • 8090                    
• They are invalid ports.
• The host is not reachable:

CLMUI001

Hardware Prerequisites - CPU Count

4

Increase the CPU as per the recommended value on host <hostname>

CLMUI002

Hardware Prerequisites - RAM Count

8 GB

Increase the RAM as per the recommended value on host <hostname>

CLMUI003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

CLMUI004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

CLMUI007

Operating System User Privileges

User must have Administrator
privileges

Check whether:                                                

• Correct JRE home path is specified. For example:
  
  • C:\Program Files\Java\jre7 (Windows)
  • /usr/java/jre1.7.0_55 (Linux)
• Please upgrade the JRE to the recommended version.
• Review preanalyzer.log for errors (located under the logs folder of the Planner
    installation directory)

CLMUI011

Hardware Prerequisites - Free RAM

3.0 GB

lease make sure free RAM is as per the recommended value.

CLMUI013

Port Validity

The following ports are required for EUP:   

• 9070
• 9005
• 8443

Check whether:

• Any of the following ports are already in use:
  • 9070
  • 9005
  • 8443
• They are invalid ports.
• The host is not reachable.

BAO011

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value.

PM002

Hardware Prerequisites - CPU Count

4

Increase the CPU as per the recommended value on host <hostname>

PM003

Hardware Prerequisites - RAM Count

8 GB

Increase the RAM as per the recommended value on host <hostname>

PM004

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

PM005

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

PM008

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

PM019

Port Validity

The following port is required for PM: 

7070

Check whether:

• The following port is already in use:
  • 7070                  
• It is an invalid port.
• The host is not reachable.

PM022

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value.
 

INSTALL001

Hardware Prerequisites - CPU Count
 

8

Increase the CPU as per the recommended value on host <hostname>

INSTALL002

Hardware Prerequisites - RAM Count
 

8 GB

Increase the RAM as per the recommended value on host <hostname>

INSTALL003

Hardware Prerequisites - Disk
 

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

INSTALL004

Operating System Prerequisites - OS version
 

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

EAR001

Hardware Prerequisites - CPU Count

4

Increase the CPU as per the recommended value on host <hostname>

EAR002

Hardware Prerequisites - RAM Count

16 GB

Increase the RAM as per the recommended value on host <hostname>

EAR003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

EAR004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

EAR005

Software Prerequisites - JVM Version

1.7.0_55

Check whether:                                                

• Correct JRE home path is specified. For example:
  
  • C:\Program Files\Java\jre7 (Windows)
  • /usr/java/jre1.7.0_55 (Linux)
• Please upgrade the JRE to the recommended version.
• Review preanalyzer.log for errors (located under the logs folder of the Planner installation directory)

EAR007

Performance Tuning - Delay Recache Time

300 seconds

• Log in to the AR Server using AR Administrator credentials (Demo/).
• Select AR System Administration > AR System Administration Console > System > General > Server Information.
• Select the Configuration tab > Set delay-recache-time to 300 seconds.
• Click Apply.

EAR008

Max Entries Returned By GetList

2000

• Log in to the AR Server using AR Administrator credentials (Demo/).
• Select AR System Administration > AR System Administration Console > System > General > Server Information.
• Select the Configuration tab > Set Max Entries Returned by GetList to 2000.
• Click Apply.

EAR009

Next Request ID Block Size

100

• Log in to the AR Server using AR Administrator credentials (Demo/).
• Select AR System Administration > AR System Administration Console > System > General > Server Information.
• Select the Configuration tab > Set Next Request ID Block Size to 100.
• Click Apply.

EAR010

Server Side Table Chunk Size

1000

• Log in to the AR Server using AR Administrator credentials (Demo/).
• Select AR System Administration > AR System Administration Console > System > General > Server Information.
• Select the Configuration tab > Set Server Table Field Chunk Size to 1000.
• Click Apply.

EAR011

Allow-Unqual-Queries

F (Disallow)

• Log in to the AR Server using AR Administrator credentials (Demo/).
• Select AR System Administration > AR System Administration Console > System > General > Server Information.
• Select the Configuration tab > Set the Allow Unqualified Searches checkbox.
• Click Apply.

EAR012

Performance Tuning - Cache-Mode for application development

0 (Development Mode OFF)

• Log in to the AR Server using AR Administrator credentials (Demo/).
• Select AR System Administration > AR System Administration Console > System > General > Server Information.
• Select the Configuration tab > Set the delay-recache-time to 300 seconds.
• Click Apply.

EAR013

Private-RPC-Socket Fast[390620]

RPC-Socket Fast [390620]
Max thread count in range
:[ 3 x # of CPU Count -
8 x # of CPU Count]

• Log in to the AR Server using AR Administrator credentials (Demo/).
• Select AR System Administration > AR System Administration Console > System > General > Server Information.
• Select the Ports and Queues tab > In the Server Queue table, select the Type as Fast record.
• Edit Max Threads column value to 3 x # of CPUs count.
• Click Apply.

EAR014

Private-RPC-Socket List[390635]

RPC-Socket List [390635]
Max thread count in range
:[ 5 x # of CPU Count -
8 x # of CPU Count]

• Log in to the AR Server using AR Administrator credentials (Demo/).
• Select AR System Administration > AR System Administration Console > System > General > Server Information.
• Select the Ports and Queues tab > In the Server Queue table, select the Type as Fast record.
• Edit Max Threads column value to 3 x # of CPUs count.
• Click Apply.

EAR015

AR License

Valid License

EAR017

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

EAR019

SQL Server/Oracle Database Connectivity Validation

The Database Connection should be successful

• Check whether:                                             
  • DB Server is up and running.
  • DBA username and/or password is correct. 
  • User has DBA permissions. 
  • Database client configurations are correct.
    For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
  • DNS configuration and nslookup are working.
• Set Oracle_SID (for example,  export ORACLE_SID=ORA112DB) on the target server in   /root/.bash_profile. Open a new shell session. Restart the RSCD Agent on the target server.

EAR020

Database user role

sysadmin

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

EAR021

Character Set

SQL_Latin1_General_CP1_CI_AS

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

EAR022

Conflicting JRE

AR System and CloudLifecycleManagement should be using different JRE for execution

EAR023

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

EAR024

Validate Java Performance tuning configurations

• -XX:+UseCompressedOops : Present
• -XX:+UseParallelGC : Present
• -Xincgc : Not Present

Check whether:

• 
  
  • The given Tomcat path exists
  • For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 

EAR025

IP Helper Service

Service IPHelper Status is: STOPPED and Startup Type is: Disabled

Check whether: 

• IPHelper service is stopped on host: <hostname>

• IPHelper service is in disabled state on host: <hostname>

Contact the system administrator to check IPHelper service status. 

EAR027

Free Disk

25.0 GB

Please make sure free disk space is as per the recommended value.

EAR029

Hardware Prerequisites - Free RAM

5.0 GB

Please make sure free RAM is as per the recommended value.

EAR031

SLM Entry Check

SLM entries should be commented in armonitor.cfg file

EAR034

Detects data inconsistencies in CLM Environment

No data inconsistencies must be found

Migration queries returned inconsistent records; see Data consistency checks.

EAR037

Set the PARAMETERIZATION database option to FORCED

1

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

EAR038

READ_COMMITTED_SNAPSHOT option in DB should be in TURNED ON state

1

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

EAR039

Setting the SQL Server max degree of parallelism option

0-8

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BSAAPP001

Hardware Prerequisites - CPU Count

8

Increase the CPU as per the recommended value on host <hostname>

BSAAPP002

Hardware Prerequisites - RAM Count

16 GB 

Increase the RAM as per the recommended value on host <hostname>

BSAAPP003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

BSAAPP004

Operating System Prerequisites - OS version
 

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

BSAAPP006

BSA Connection Open Pre-requisites

No Open Connection for nsh blasadmin and BSAClient

BSAAPP007

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

BSAAPP008

SQL Server/Oracle Database Connectivity Validation

The Database Connection should be successful

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BSAAPP009

Database user role 

sysadmin

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BSAAPP010

Character Set

SQL_Latin1_General_CP1_CI_AS

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BSAAPP011

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

BSAAPP012

JVM MaxHeapSize parameter

4096 MB

• To change the heap size for the Application Server use the blasadmin utility:

• 
  
  • Start the Application Server Administration console as described in Starting the Application Server Administration console. 
  • Enter the following command: blasadmin -s <deployment_name> set AppServer maxHeapSize 4096
    
    
• Verify the value of MaxHeapSize parameter in the <bsaInstallDir>\NSH\br\deployments\<deployment_name>\options\appserver-options.properties file of the Application Server for all deployments. If the heap size is not specified, update it. Ensure that you enter only a numeric value. Do not append MB or GB to the value.

BSAAPP013

Free Disk

12.0 GB

Please make sure free Disk is as per the recommended value. 

BSAAPP015

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

BNA001

Hardware Prerequisites - CPU Count

4

Increase CPU as per the recommended value on host <hostname>

BNA002

Hardware Prerequisites - RAM Count

8 GB

Increase RAM as per the recommended value on host <hostname>

BNA003

Hardware Prerequisites - Disk

60 GB

Increase Disk Space as per the recommended value on host <hostname>

BNA004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

BNA006

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

BNA007

SQL Server/Oracle Database Connectivity Validation

The Database Connection should be successful

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BNA008

Database user role 

sysadmin

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BNA009

Character Set

SQL_Latin1_General_CP1_CI_AS

Check whether:                                             

• DB Server is up and running.
• DBA username and/or password is correct. 
• User has DBA permissions. 
• Database client configurations are correct.
  For more information, check preanalyzer.log (located under the logs folder of the Planner installation directory) 
• DNS configuration and nslookup are working. 

BNA010

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

BNA012

Free Disk

10.00 GB

Please make sure free Disk is as per the recommended value. 

BNA014

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

BNA017

TrueSight Network Automation - TrueSight Orchestration Integration

TrueSight Orchestration integration must be disabled

• Check whether:

• 
  
  • BNA host is reachable
  • BNA database is up and running
  • BNA database inputs are correct in database.properties
  • See preanalyzer.log for more details

• If the TrueSight Network Automation server is using SQL Server, that is not installed on a default instance, update the database.properties file by performing the following steps:

1. 
   
   1. Open the database.properties file, located in the <bnaInstallDir>/bca-networks-data folder.
   2. Update the connectionURL property with the following value:
      javax.jdo.option.ConnectionURL=jdbc:sqlserver://BCAN;servername=CLMDB\DB1;user=bcan;password=****:Re-execute Pre-Analyzer
   3. Restart the TrueSight Network Automation service.
   4. Re-execute the Preanalyzer.

AWS001

Hardware Prerequisites - CPU Count

2

Increase the CPU as per the recommended value on host <hostname>

AWS002

Hardware Prerequisites - RAM Count

8 GB

Increase the RAM as per the recommended value on host <hostname>

AWS003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

AWS004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

AWS005

Software Prerequisites - JVM Version
 

1.7.0_55

Check whether:                                                

• Correct JRE home path is specified. For example:
  
  • C:\Program Files\Java\jre7 (Windows)
  • /usr/java/jre1.7.0_55 (Linux)
• Please upgrade the JRE to the recommended version.
• Review preanalyzer.log for errors (located under the logs folder of the Planner
    installation directory)

AWS007

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

AWS008

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

AWS010

Free Disk

10.00 GB

Please make sure free Disk is as per the recommended value. 

AWS012

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

CLOUDP001

Hardware Prerequisites - CPU Count

4

Increase the CPU as per the recommended value on host <hostname>

CLOUDP002

Hardware Prerequisites - RAM Count

16 GB

Increase the RAM as per the recommended value on host <hostname>

CLOUDP003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

CLOUDP004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See the recommended value for CLM supported OS version.

CLOUDP006

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

CLOUDP009

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

CLOUDP010

Free Disk

10.0 GB

Please make sure free Disk is as per the recommended value. 

CLOUDP012

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

CLOUDP013

IP Helper Service

Service IPHelper Status is: STOPPED and Startup Type is: Disabled

Check whether: 

• IPHelper service is stopped on host: <hostname>

• IPHelper service is in disabled state on host: <hostname>

Contact the system administrator to check IPHelper service status. 

CLOUDP015

BMC_LOADAPP_SKIP_HOSTING check

false

BAO001

Hardware Prerequisites - CPU Count
 

4

Increase the CPU as per the recommended value on host <hostname>

BAO002

Hardware Prerequisites - RAM Count
 

8 GB

Increase the RAM as per the recommended value on host <hostname>

BAO003

Hardware Prerequisites - Disk
 

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

BAO004

Operating System Prerequisites- OS version
 

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

BAO006

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

BAO007

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

BAO009

Free Disk

15.0 GB

Please make sure free Disk is as per the recommended value. 

BAO011

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

SELF00

Hardware Prerequisites - CPU Count
 

4

Increase the CPU as per the recommended value on host <hostname>

SELF002

Hardware Prerequisites - RAM Count

8 GB

Increase the RAM as per the recommended value on host <hostname>

SELF003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

SELF004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

SELF007

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

SELF008

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

SELF009

Free Disk

10.0 GB

Please make sure free Disk is as per the recommended value. 

SELF011

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value.

CLMUI001

Hardware Prerequisites - CPU Count

4

Increase the CPU as per the recommended value on host <hostname>

CLMUI002

Hardware Prerequisites - RAM Count

8 GB

Increase the RAM as per the recommended value on host <hostname>

CLMUI003

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

CLMUI004

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

CLMUI007

Operating System User Privileges

User must have Administrator
privileges

Check whether:                                                

• Correct JRE home path is specified. For example:
  
  • C:\Program Files\Java\jre7 (Windows)
  • /usr/java/jre1.7.0_55 (Linux)
• Please upgrade the JRE to the recommended version.
• Review preanalyzer.log for errors (located under the logs folder of the Planner
    installation directory)

CLMUI008

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

CLMUI009

Free Disk

10.0 GB

Please make sure free Disk is as per the recommended value. 

CLMUI011

Hardware Prerequisites - Free RAM

3.0 GB

lease make sure free RAM is as per the recommended value.

PM002

Hardware Prerequisites - CPU Count

4

Increase the CPU as per the recommended value on host <hostname>

PM003

Hardware Prerequisites - RAM Count

8 GB

Increase the RAM as per the recommended value on host <hostname>

PM004

Hardware Prerequisites - Disk

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

PM005

Operating System Prerequisites - OS version

• Windows Server 2012 Standard x86_64
• Windows Server 2012 R2 Standard x86_64

The CLM Install Planner does not support Windows Server 2008.

See recommended value for CLM supported OS version.

PM008

Operating System User Privileges

User must have Administrator privileges

Check whether:

• Username and/or password is correct.
• User has administrator privileges.

Contact the system administrator to provide administrator privileges to <User Name>.

PM009

BBSA VG Job Status Poll Interval in seconds

60

Update the BBSA_VG_JOB_STATUS_POLL_INTERVAL_SECONDS attribute value to 60 in the the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM010

BBSA USP Job Status Polls

240

Update the BBSA_USP_JOB_STATUS_POLL attribute value to 60 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM011

BBSA USP Job Status Poll Interval in seconds

60

Update the BBSA_USP_JOB_STATUS_POLL_INTERVAL_SECONDS attribute value to 60 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM012

BSA Script Job Status Polls

240

Update the BBSA_SCRIPT_JOB_STATUS_POLLS attribute value to 240 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM013

BBSA Script Job Status Poll Interval in seconds

60

Update the BBSA_SCRIPT_JOB_STATUS_POLL_INTERVAL_SECONDS attribute value to 60 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM014

BSA Software Job Status Polls

240

Update the BBSA_SOFTWARE_JOB_STATUS_POLLS attribute value to 240 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM015

BSA Software Job Status Poll Interval in seconds

60

Update the BBSA_SOFTWARE_JOB_STATUS_POLL_INTERVAL_SECONDS attribute value to 60 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM016

BSA VG Agent Polls

240

Update the BBSA_VG_AGENT_STATUS_POLLS attribute value to 240 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM017

BSA VG Agent Status Poll Interval in seconds

60

Update the BBSA_VG_AGENT_STATUS_POLL_INTERVAL_SECONDS attribute value to 60 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

PM018

Product Registry File Validation

Product Registry should be successfully parsed

Check whether:                                                

• ProductRegistry.xml file is located under:
  
  • C:\Windows (Windows)
  • /opt/bmc (Linux)
• Review preanalyzer.log fin ..\Disk1 for errors (located under the logs folder of the Planner installation directory)
• Locate the <error_name>.
• Fix the issue in ProductRegistry.xml on host: <hostname>

PM020

Free Disk

10.0 GB

Please make sure free Disk is as per the recommended value. 

PM022

Hardware Prerequisites - Free RAM

3.0 GB

Please make sure free RAM is as per the recommended value. 

PM024

BBSA VG Job Status Polls

240

Update the BBSA_VG_JOB_STATUS_POLLS attribute value to 240 in the providers.json file (Platform_Manager_InstalledDir/configuration) on <hostname>

INSTALL001

Hardware Prerequisites - CPU Count
 

8

Increase the CPU as per the recommended value on host <hostname>

INSTALL002

Hardware Prerequisites - RAM Count
 

8 GB

Increase the RAM as per the recommended value on host <hostname>

INSTALL003

Hardware Prerequisites - Disk
 

60 GB

Increase the Disk Space as per the recommended value on host <hostname>

00104a

All Cloud Users on Enterprise AR missing from BMC_Person form - Finds out all Cloud Users on Enterprise AR present in CTM:People form, but not in BMC.CORE:BMC_Person form.

00200

All Users in the User form which do not have fixed/floating user license on EAR - Finds out users in the User form that do not have fixed/floating license on EAR.

00204a

All Cloud Users present in the User form but no record exists in CTM:People form - Finds out all cloud users that are present in User form but no record exists for CTM:People form.

00217

All Cloud Users in the User form must have a tenant group ID in GroupList - Finds out if any cloud user does not have a tenant group ID in GroupList.

00105

Finds out all cloud users that are owners of Service Offering Instance(s), but do not exist in BMC.CORE:BMC_Person form.

00040a

Lists all Service Offering Instances and Compute Containers which don't have the same Mark As Deleted state.

00062a

Active BMC.CLOUD:BMC_ProvidedOperation records must have one active BMC.CLOUD:BMC_ProviderDefinition - Records listed below are active "Provided Operations" that do not have a relation (either valid/invalid) to any valid Provider Definition.

00080a

Active BMC.CORE:BMC_ServiceOfferingInstance must have Active BMC.CORE:BMC_ContractLine - Lists all Service Offering Instances that don't have any relation with any Contract Line.

00080d

Active BMC.CORE:BMC_ServiceOfferingInstance must have Active BMC.CORE:BMC_ContractLine - Finds out all Service Offering Instances that have a Marked Deleted relationship to an active Contract line.

00100a

Active Provider Definition in BMC.CLOUD:BMC_ProviderDefintion must have a parent Provider Definition - Finds out all Provider Definitions that do not have a parent associated with them (excluding CSM, BCM, PAAS, Vcloud, BPPM).

00102b

All Users in the Person form must be unique without null login names - Finds out if there is more than one person with the same or null login name in the Person form.

00200

All Users in the User form which do not have a fixed/floating user license on EAR - Finds out users in the User form that do not have a fixed/floating license on EAR.

00204a

All Cloud Users present in the User form but no record exists in CTM:People form - Finds out all cloud users that are present in the User form but no record exists for CTM:People form.

00215a

CTM:People must have active entry in OBO:OnBehalfOfDefinition - Finds out if any cloud admin user does not have an entry in the OBO_OnBehalfOfDefinition form.

00215c

CTM:People must have active entry in OBO:OnBehalfOfDefinition - Finds out if any tenant admin user in CTM:People form does not have an entry in the OBO_OnBehalfOfDefinition form.

00217

All Cloud Users in the User form must have a tenant group ID in GroupList - Finds out if any cloud user does not have a tenant group ID in GroupList.

00218

All Cloud Organization Administrator users in the User form must have a tenant admin group ID in GroupList - Finds out if any Cloud Organization Administrator user does not have a tenant admin group ID in GroupList.

00209

All Cloud Users in the Person form who do not have BMC.CORE:BMC_Person to BMC.CORE:BMC_Organization relationship on EAR.

00061a

Active BMC.CLOUD:BMC_ProviderDefinition records must have at least one active BMC.CLOUD:BMC_ProvidedOperation - Records listed are active Provider Definitions that do not have a relationship to any valid Provided Operation.

00061b

Active BMC.CLOUD:BMC_ProviderDefinition records must have at least one active BMC.CLOUD:BMC_ProvidedOperation - Records listed below are active Provider Definitions that have a Marked Deleted relationship to a marked deleted Provided Operation.

00061c

Active BMC.CLOUD:BMC_ProviderDefinition records must have at least one active BMC.CLOUD:BMC_ProvidedOperation - Records listed below are active Provider Definitions that have a valid relationship to a non-existent/marked deleted Provided Operation.

00061d

Active BMC.CLOUD:BMC_ProviderDefinition records must have at least one active BMC.CLOUD:BMC_ProvidedOperation - Records listed below are active Provider Definitions that have a Marked Deleted relationship to valid Provided Operation.

00062b

Active BMC.CLOUD:BMC_ProvidedOperation records must have one active BMC.CLOUD:BMC_ProviderDefinition - Records listed below are active Provided operations that have a Marked Deleted relationship to a Marked Deleted valid Provider Definition.

00062c

Active BMC.CLOUD:BMC_ProvidedOperation records must have one active BMC.CLOUD:BMC_ProviderDefinition - Records listed below are active Provided operations that have a valid relation to a non-existent/Marked Deleted Provider Definition.

00080b

Active BMC.CORE:BMC_ServiceOfferingInstance must have Active BMC.CORE:BMC_ContractLine - Lists all Service Offering Instances that have a Marked Deleted relationship to a Marked Deleted Contract Line.

00080c

Active BMC.CORE:BMC_ServiceOfferingInstance must have Active BMC.CORE:BMC_ContractLine - Lists all Service Offering Instances that have a valid relationship to a non-existent/Marked Deleted Contract Line.

00001d

BMC.CLOUD:BMC_Provider must exist in BMC.ASSET Dataset only - Find out all providers in BMC.CLOUD:BMC_Provider form with DatasetID not as BMC.ASSET. To avoid data inconsistency, delete such providers.

00204b

All Cloud Users present in the CTM:People form but no records exists in the User form - Finds out all cloud users that are present in the CTM:People form but no record exists in the User form.

00206

Companies that do not have any location /site - Finds Companies that do not have any location/site.

00215b

CTM:People must have an active entry in OBO:OnBehalfOfDefinition - Finds out if any cloud admin user has Marked As Deleted entry in the OBO_OnBehalfOfDefinition form.

00215d

CTM:People must have an active entry in OBO:OnBehalfOfDefinition - Finds out if any tenant admin user in the People form has a deleted entry in the OBO_OnBehalfOfDefinition form.

00216

 BMC.CORE:BMC_Organization must have an <Organization Name>Admin entry in the Group form - Finds out if any organization does not have an <Organization Name>Admin entry in the Group form.

00230

User having mismatch Name and LoginId in CTM:People and BMC.CORE:BMC_PERSON respectively - Finds out all users having different values in Field LoginID in CTM:People and Name in BMC.CORE:BMC_Person. All such users might face failure in User indexing.

00207

List of person records from BMC.CORE:BMC_Person where the name and short description does not match that in EAR.

00220a

Finds out if any organization in the system, which is not a tenant and has a valid relationship object to a person who is the owner of service offering instance on EAR.