Managing account lockouts

BMC Cloud Lifecycle Management provides a security feature that locks any account that has failed a login attempt more than a set parameter. This feature keeps the account secure by preventing anyone from guessing the username and password. After the user account is locked due to unsuccessful attempts, the administrator can unlock the account by creating a new password for that user. 

To configure account lockout configuration

1. Log in to BMC Remedy Action Request System (AR System) by using the AR System administrator credentials.
2. On the left side of the window, click the vertical Applications menu, and select AR System Administration > AR System Administrator Console.
3. Click Server Information > Configuration tab.
4. Update the value of the Max Number of Password Attempts field. You can set the value to an integer. The user account is locked after the number of wrong password attempts specified in this field.
5. Click Apply. 

To unlock account

1. Log in to BMC Remedy Action Request System (AR System) by using the AR System administrator credentials.
2. On the left side of the window, click the vertical Applications menu, and select Cloud Lifecycle Management  > Administrator Console.
3. Click the vertical Workspaces menu and select Tenants.
4. In the Tenant Management pane, click the Users tab.
5. From the Tenant list, select the applicable tenant.
6. In the Search field, search for the user that you want to unlock.

1. Click Edit tenant .

1. In the User Account section, modify the password to a new password.
2. Click OK.