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Managing servers in a service

Use this topic to help you manage the servers that were provisioned as part of your services.

Viewing and modifying server configuration

The Configuration page includes summary information about the server, including its status, advanced configuration options, the technical owner, the date the server was provisioned, its server group, and its hardware architecture. 

server_configuration_page.png

To open the Configuration page, go to the Servers view of the Resource List page on the My Resources tab, and click a server name. (Servers that are not finished provisioning cannot be opened.) You can then complete the following actions for the server from the Actions links on the left side of the window.

Action you can perform on a server

Description

Start Server

Starts a stopped server.

Shutdown Server

Performs a soft shutdown in which all data is saved before the VMs are powered off.

Connect To Server

Opens a dialog box where you can select a customer IP address. A window opens (for example, an RDP client) with a remote connection to the VM.

Synchronize

Refreshes the data for your servers. See Refreshing servers for more information.

Stop Server

Stops a started server.

Note: If you stop a running virtual machine (VM) instead of using the Stop Server operator action of BMC Cloud Lifecycle Management, refreshing the service instances list does not refresh the status of the stopped VM. Although the VM is stopped, the My Cloud Services console still shows a status of Running. Using the Stop Server operation action avoids this status inaccuracy. To refresh the server status, use the Synchronize command.

Restart Server

Restarts the server.



Custom actions

If your administrator has added custom actions, they are listed here.





Note

You cannot perform Remove Disk, Suspend, and Resume actions from the new My Cloud Services Console.You must use the legacy My Cloud Services Console.


When an operation is in progress on a server, a Pending Action message appears, and all actions for the server are disabled until the operation finishes.

PendingAction.png

Alternatively, you can perform actions directly from the Resource List:

  1. Under the Resource Type section, click Servers.
    The table lists all of your servers.
  2. Select the check box next to one or more servers.
  3. From the Actions menu, select an action, for example, Shutdown Server. 

Adding post-provisioning options

On the Configuration page, you can also modify the server with any post-provisioning options that your administrator has defined. For example, you can add a disk to a server. When you modify the configuration of a server, the Configuration page is updated and displays the modifications at the top as well as the updates to the estimated cost and quota. 

server_modification.png

To remove a modification, click X.png next to the modification name. When you are finished with your modifications, click Submit Changes.

Any option sets that a cloud administrator has defined are listed in the Advanced Configuration section. Click an option name in this section. Then, a Modifications View opens where you can select a choice to modify the server.

Advanced_config.png

Note

The following sections discuss a few of the options you might select after a service offering is provisioned. Your administrator might have configured other options as well (such as Add Software, Add Disk, and so on). For examples, see Requesting-cloud-services. The method for selecting options in the initial request is similar to selecting them after a service offering is provisioned.

To attach storage to a server

If the cloud administrator has configured the service to allow more storage, you can attach more storage to a server provisioned as part of a service.

  1. Open the Configuration page for the server to which you want to attach storage.
  2. In the Network Storage section, click Add Network Storage.
    network_storage.png
    The Attach Disk(s) window opens, listing the storage options available to you.
    attach_disks.png
  3. Select a storage option.
    If you select a network attached storage (NAS) storage option, also enter information required for that selection:
    • User Name—Your domain (Active Directory) user name
    • Password—Your domain (Active Directory) password
    • Mount Point—UNIX mount path or Microsoft Windows drive letter that you want to use for the storage
  4. Click Attach.

Note

BMC Cloud Lifecycle Management uses the netuse command to map the common internet file system (CIFS) share as a network drive. This mapping is specific to your user session. Consequently, after the attach storage action, the CIFS mount can be unavailable to a user logging in from another session or can attach storage with invalid user credentials. If you do not see the mapped network drive after the attach storage action, you must map the drive manually:

  1. From Windows Explorer, click Tools > Map Network Drive.
  2. In the Folder field, enter the IP address and storage path shown in the error message.
  3. Click Finish.

To detach storage from a server

  1. Open the Configuration page for the server from which you want to detach storage.
  2. In the Network Storage section, click the X icon next to the storage you want to remove.
    networkStorageAdded.png
  3. In the Detach Network Storage dialog box, click Yes.

To add a NIC to a server

If the cloud administrator has configured the service to allow multiple network interface cards (NICs), you can add them by using the server configuration screen.

  1. Open the Configuration page for the server for which you want to add a NIC.
  2. In the Network section, click Add NICs.
  3. Select a NIC from the drop-down field, and then click OK.
    Add_Nic.JPG

    The Configuration page updates to include your modification and its estimated cost.
  4. Click Submit Changes.
  5. In the Submit Changes confirmation box, click Yes.

To remove a NIC from a server

Note

Note the following considerations before you remove a NIC from a server:

  • On Hyper-V systems, a server must be in the powered-off state before you can remove a NIC.
  • If you remove the only remaining data NIC from a server, data connectivity will be lost for the server. You might be able to add a new data NIC to the server if your cloud administrator has created Add NIC as a Modify Actions option. However, this option is not available by default.
  • If you remove a NIC from a server that has storage attached to it, the server will lose connectivity to the storage.
  • When a NIC is removed, the associated static/dynamic IP and NAT IP addresses, if applicable, are released.
  • If the server has more than one NIC and if the NIC you remove is associated with a firewall, any security between the firewall and NIC is removed, potentially leaving the server vulnerable.
  • Network traffic patterns will change for the server if you remove a NIC associated with a load balancer.
  • Configured network paths might be impacted if you remove a NIC.
  1. Open the Configuration page for the server from which you want to remove a NIC.
  2. In the Network section, click the X icon for the NIC that you want to remove.
    remove_nics.png
  3. In the confirmation dialog box, click OK.

To resize an existing disk for a server

If your administrator has defined an option to allow disk resizing, you can resize the local or system disks that are associated with existing VMware server after the server is provisioned.

Note

  • This operator action is supported only on servers (virtual machines) hosted on VMware.
  • This operator action requires that servers have the VMware Tools installed.
  • You cannot resize a disk to be smaller than its current size.
  1. Open the Configuration page for the server that has the disk you want to resize.
  2. In the Hardware section, use the slider to increase the size of a disk.
    The Configuration page is updated to include your modification and its estimated cost.
  3. Click Submit Changes.
  4. In the Submit Changes confirmation box, click Yes.

Viewing server activity

The Activity Log section shows all of the activities for the server.

Note

Cloud administrators see the activities for the servers of all users. Tenant administrators see the activities for their users' servers.

  1. Go to the Servers view of the Resource List page on the My Resources tab, and click a server name. (Servers that are not finished provisioning cannot be opened.)
  2. Click Activity Log.
    server_activity_log.png
  3. (Optional) From the Filter list, select the types of activities that you want displayed:
    • Completed Successfully
    • Failed
    • In Progress
    • Modified by User
    • Monitoring Rule Triggered
  4. To display detailed information about the activity, click More.
    Activity_More.png

Note

Activity records migrated from an earlier release of BMC Cloud Lifecycle Management might contain less information than activity records generated in BMC Cloud Lifecycle Management 4.5 and later.

For more information, see Using-the-Activity-Log.

Synchronizing servers

You can synchronize data for servers to ensure that you are always working with current data. For example, suppose that a cloud service provider uses both BMC Cloud Lifecycle Management and VMware vCloud Director to provide cloud services to its customers. The cloud administrator might change the virtual machine configuration (for example, power on, power off, add or remove CPU, add or remove memory, or update operating system (OS) patches or disks) from the VMware vCenter portal. By synchronizing the server, you ensure that those updates are visible in the BMC My Cloud Services console.

When you synchronize a server, the following properties are updated:

  • CPU
  • Memory
  • Power state
  • OS information
  • Disk Information (including a change to the target datastore)
  • IP address (only DHCP or dynamic IP address)

Considerations when synchronizing a service instance

  • The synchronization of operating systems is supported only if the actual server is powered on.
  • The operating system manufacturer, minor version, and patch level are synchronized for non-Linux/AIX guests only (that is, Microsoft Windows platforms only).
  • Virtual cluster/virtual host/virtual resource pools are synchronized for VMware only.
  • The virtualization platforms supported are VMware, vCloud, Amazon EC2, Hyper-V, IBM, and Citrix XenServer.
  • When you delete a server from BMC Cloud Lifecycle Management and synchronize, the server is deleted and is no longer available in the My Cloud Services console. If the server is deleted outside of BMC Cloud Lifecycle Management and you perform a synchronize operation on the service, the service is synchronized accordingly.

To synchronize a server

  1. Open the Configuration page for the server.
  2. Click Synchronize from the Actions section.

Related topics

Requesting-cloud-services

Managing-cloud-resources

Refreshing-IP-addresses-when-you-refresh-a-server

 

 

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