Proactive performance management
Once your hybrid cloud is up and running, IT will want to ensure that the specified performance requirements are met according to the service levels for both private cloud service performance and externally-hosted services. Any potential errors and barriers to performance quality, such as issues with uptime or response time, need to be proactively identified and handled.
The business relies on IT to deliver high quality of service on key applications, optimize the end-user experience, improve application performance and availability, and meet service level commitments. As your IT environment transitions to a hybrid data center, including both virtualized and cloud technologies, your monitoring and event management processes need to be updated to provide proactive and automated detection, isolation, prioritization, diagnosis, and resolution of end-to-end performance and availability issues related to dynamically changing business services.
An integrated performance, availability, event, and impact management solution should be designed specifically to manage high volumes of business service data and events collected across multiple platforms, vendors, and sources; to include components that are managed, but not owned, by IT. By updating monitoring in anticipation of expanding into the cloud, operational costs are lowered, operators are not overwhelmed, users see a seamless transition, and business services thrive — all while IT's responsiveness and ability to meet business demands increases.
BMC provides solutions to meet these needs. BMC ProactiveNet Performance Management monitors behaviors and policies for exceptions in all attributes of a cloud service, such as elements, transactions, and users. It delivers predicted irregularities, thus enabling you to remediate issues before service — and your business — is impacted.
Key activities:
- Monitor and manage private cloud service performance
- Monitor and manage performance of externally-hosted services