Product versions and compatibility

The following tables list the minimum version requirement for each product and the version each product is upgraded to when you upgrade the BMC Cloud Lifecycle Management solution.

Note

BMC does not automatically certify newer versions of compatible products like VMWare vSphere, Oracle, SQL Server, Linux, and so on. However, BMC does support customers running newer versions of these products as long as backward-compatibility is guaranteed. For more information about compatible products, see the Compatibility Matrix, located in the BMC Cloud Lifecycle Management compatibility section of the Product Availability and Compatibility site at http://www.bmc.com/support.

The tables also describe whether a product is backward compatible. When a product is backward compatible, it means that you can directly upgrade the product in your 2.1 production environment, without having to move it to a staging environment.

Before you begin

Review Component-BMC-product-service-pack-and-patch-levels to see the service pack and patch levels for the products in the BMC Cloud Lifecycle Management solution.

BMC product versions for Cloud 4.0

Product	Minimum version required for upgrade	Version upgraded to in Cloud 4.0	Is Backward compatible?
BMC Remedy AR System Server and BMC Remedy Mid Tier	7.6.04 SP1	8.1.01	Yes
BMC Server Automation	8.1.02 Patch 001	8.5.00	Yes
BMC Network Automation	8.1.02	8.5.00.01	Yes for 3.x No for 2.x
BMC Atrium Orchestrator	7.6.01.04	7.6.02.04-FCS	Yes
BMC Atrium Orchestrator Content	7.6.05	20.12.04	No
BMC Service Request Management	7.6.04 SP1	8.1.01	No
BMC Atrium Core Web Services	7.6.04 SP2	8.1.01	No
BMC Atrium Core	7.6.04 SP2	8.1.01	No
Atrium Integrator	Not applicable for 2.1.00.	8.1.01	Yes for 3.x No for 2.x
PXE Server	8.1.02 Patch 001	8.5.00	No
Cloud Portal AR Extensions	2.1.00	4.0	No
Cloud Platform Manager	2.1.00	4.0	No
Cloud Database Extensions	2.1.00	4.0	No

Component BMC product service pack and patch levels

Required products	Version in 4.0 installer	Other certified versions
BMC Atrium Core	8.1.01
BMC Atrium Core Web Registry	8.1.01
BMC Atrium Orchestrator Content (cloud-specific content)	4.0.00	20.13.02
BMC Atrium Orchestrator Platform, including: BMC Atrium Orchestrator – Configuration Distribution Peer BMC Atrium Orchestrator – Configuration Distribution Peer (High Availability)	7.6.02.04	7.6.03
BMC Network Automation, including: (Optional) BMC Network Automation – Device Agent	8.5.00.01
BMC Server Automation, including: BMC Server Automation – Application Server and Console BMC Server Automation – Virtual Center Agent (installed manually) (Optional) BMC Server Automation – PXE Server (Optional) BMC Server Automation – File Server	8.5.00	8.5 SP1 8.5 SP1 patch 2 (build 231)
BMC Remedy Action Request System	8.1.01
BMC Remedy Mid Tier	8.1.01
BMC AR System Server - Cloud Portal and Database	8.1.01
BMC Remedy Service Request Management	8.1.01
BMC Cloud Lifecycle Management, including: Cloud Database Extensions Cloud Platform Manager Cloud Portal AR Extensions	4.0.00

Where to go next

Performing-the-upgrade