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Cisco HCS Provider issues

This topic contains information to help you troubleshoot the Cisco HCS Provider. For information about troubleshooting BMC Cloud Lifecycle Management, see Troubleshooting.

You can check the following log files for entries that might help diagnose the problem:

Log file

Location

csm.log

Windows: 
C:\Program Files\BMC Software\BMCCloudLifeCycleManagement\Platform_Manager\logs\csm.log 

Linux: 
/opt/bmc/BMCCloudLifeCycleManagement/Platform_Manager/logs/csm.log

processes.log

Windows: 
C:\Program Files\BMC Software\AO-Platform\CDP\tomcat\logs\processes.log 

Linux: 
/opt/bmc/AO-Platform/CDP/tomcat/logs/processes.log

The following table contains explanations and workarounds for problems you might encounter when working with the Cisco HCS resource provider:

Problem

Solution

SOI provisioning in Cisco HCS fails.

Ensure that the selected virtual host or virtual cluster's data-store has a sufficient storage capacity.

BMC Atrium Orchestrator services (CDP) fails to start.

  • Review the grid.log file to verify that you do not have any port conflicts.
  • Review the catalina out or cataling.log file for server errors.

See CDP server fails to start for details.

 

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