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Appliance Provider issues

This topic contains information to help you troubleshoot the Appliance Provider. For information about troubleshooting BMC Cloud Lifecycle Management, see Troubleshooting.

You can check the following log files for entries that might help diagnose the problem:

Log file

Location

csm.log

Windows: 
C:\Program Files\BMC Software\BMCCloudLifeCycleManagement\Platform_Manager\logs\csm.log 

Linux: 
/opt/bmc/BMCCloudLifeCycleManagement/Platform_Manager/logs/csm.log

processes.log

Windows: 
C:\Program Files\BMC Software\AO-Platform\CDP\tomcat\logs\processes.log 

Linux: 
/opt/bmc/AO-Platform/CDP/tomcat/logs/processes.log

The following table contains explanations and workarounds for problems you might encounter when working with the Appliance resource provider:

Problem

Solution

SOI provisioning in Appliance fails.

Ensure that the selected virtual host or virtual cluster's data-store has a sufficient storage capacity.

BMC Atrium Orchestrator services (CDP) fails to start.

  • Review the grid.log file to verify that you do not have any port conflicts.
  • Review the catalina out or cataling.log file for server errors.

See CDP server fails to start for details.

Appliance Provider installation fails, and displays the following error message:

Trbl_Error.png

Close the existing installer window and run the installer again.

Installation fails intermittently due to Remote Procedure Call (RPC) timeout issue.

You must increase the database processing time to increase RPC timeout, and make changes in the properties file (ar.conf or ar.cfg) as detailed in the follwoing links and figure:

image.png

 

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BMC Cloud Lifecycle Management 3.1