Troubleshooting issues in Quick Start

To clean up vCenter connector data in BMC Server Automation

1. Log on to the BMC Server Automation Console (see Starting-the-BMC-Server-Automation-Console).
2. Navigate to the Servers folder (under the Bladelogic node).
3. If a smart group called All Servers exists, open it. If not, take the following steps to create a smart group:
   1. Right-click on the Servers folder and select New > Server Smart Group.
   2. In the Name field, enter All Servers.
   3. Change equals to does not equal.
   4. In the text field to the right, enter a name that does not equal the vCenter name, such as xyz.
   5. Click Finish to create the smart group.
      
4. In the All Servers smart group, select the server that was specified in the vCenter Hostname field when defining a vCenter connector in Quick Start.
5. Right-click and select Administration Task > Decommission. A dialog opens. Click OK on the dialog to decommission the server.
6. From the menu bar, select Configuration > Property Dictionary View. The Property Dictionary opens.
7. Expand the Built-in Property Classes node, and select the Connection class.
8. In the right pane, select the Instances tab.
9. Select the connection instance named Connection_serverName where serverName is the name of the server you decommissioned earlier in the procedure.
10. Click Remove Property Set Instance  to delete the connection.
11. Optionally, you can restart Quick Start and the Platform Manager to refresh their caches quickly. To restart:
    • (Windows) Access the Platform Manager server, open the Services window and find the BMC QuickStart service. Right-click it and select Restart. Then find the BMC CLM service. Right-click it and select select Restart.
    • (Linux) Access the Platform Manager server and enter the following commands:
      /etc/rc.d/init.d/BMCQuickStart restart
      /etc/rc.d/init.d/BMCCLM restart

To clean up vCenter connector data in BMC Network Automation

1. Using BMC Cloud Lifecycle Management, offboard the network pod that Quick Start created. See Onboarding-and-offboarding-network-pods.
2. Access the BMC Network Automation interface.
3. Select the Network tab. Then, under Virtual Data Center, take the following actions:
   • Select Containers and delete any containers created by Quick Start. This action is not necessary if you have not yet created any environments in Quick Start.
   • Select Container Blueprints and delete any container blueprints by Quick Start. This action is not necessary if you have not yet created any environments in Quick Start.
   • Select Pods and delete any pods created by Quick Start.
   • Select Pod Blueprints and delete any pod blueprints created by Quick Start.
4. Under Spans, select Devices and delete any related vSwitches.
5. Select the Admin tab. Under Network Admin, select Device Security Profiles. Find the profile in the list that corresponds to the vCenter server. Ensure that the device count for that profile is 0. If it is, delete the profile.
6. Click on Excluded IP Addresses and delete all excluded IP addresses that relate to network pods you are cleaning up.

To clean up an environment in BMC Cloud Lifecycle Management

To clean up an environment in BMC Network Automation

1. Using BMC Cloud Lifecycle Management, offboard the network pod that Quick Start created. See Onboarding-and-offboarding-network-pods.
2. Access the BMC Network Automation interface.
3. Select the Network tab. Then, under Virtual Data Center, take the following actions:
   • Select Containers and delete any containers created by Quick Start.
   • Select Container Blueprints and delete any container blueprints created by Quick Start.
4. Under Spans, select Devices and delete any related vSwitches.
5. Select the Admin tab. Under Network Admin, select Device Security Profiles. Find the profile in the list that corresponds to the vCenter server. Ensure that the device count for that profile is 0. If it is, delete the profile.
6. Click on Excluded IP Addresses and delete all excluded IP addresses that relate to network containers you are cleaning up.

To remove the VGP

If the process of creating a vCenter service fails, the associated VGP may have already been created in BMC Server Automation. In this situation, if a user attempts to create another service with the same name in Quick Start, creation fails with the following error:The VirtualGuestPackage was not created successfully. BBSA response: Error: A depot object of the same type with the name <VGP Name> already exists in this folder.To prevent this error, remove the VGP from BMC Server Automation.

1. Log on to the BMC Server Automation Console (see Starting-the-BMC-Server-Automation-Console).
2. Navigate to the Depot/CSM_Virtual_Guest_Packages folder.

3. Delete the VGP specified in the error message.

   Note

   Be careful about selecting the VGP to delete. If you delete the wrong VGP, service offerings cannot be created for any associated service.

To clean up AWS credentials

1. Access the enterprise BMC Remedy AR System server using this BMC Remedy AR Mid Tier URL: http://<midTierHost>:<midTierPort>/arsys/forms/<ar_enterprise_host>/CMF:AmazonEC2CredentialStore.
2. Using the resulting form, search for the account associated with the failed connector. For example, you can enter the user name for the failed connector. The search returns a list of accounts.
3. Verify the account name to delete.
4. On the list, select the account for the failed connector, right-click, and select Delete.

To clean up Amazon environments

To clean up tenant information in BMC Cloud Lifecycle Management

1. Log in to the BMC Cloud Lifecycle Management Administration Console.
2. Click the vertical Workspaces menu on the left, and select Tenants.
3. Select a tenant and then select Offboard tenant .
4. Click the vertical Workspaces menu on the left, and select Service Catalog.
5. Select the Entitlement Packages tab.
6. Select the package named tenant_package (where tenant is the name of the tenant you just deleted), and select Delete Entitlement Package .

To clean up tenant information in BMC Remedy AR System

1. Log on to BMC Remedy User.
2. Delete the tenant's location by doing the following:
   1. Select File > Open > Object List. The Object List window opens.
   2. Click the Find tab.
   3. In the Search what keywords field, enter Site Information and click Find. A list of matching forms opens.
   4. In the list, double-click Customer Sites. The Site Information form opens.
   5. In the Site Name field, enter the location that was specified for the tenant in Quick Start. A list of forms with matching site information appears.
   6. Select the appropriate site and press Ctrl D to delete it.
3. Delete the tenant company by doing the following:
   1. Select File > Open > Object List. The Object List window opens.
   2. Click the Find tab.
   3. In the Search what keywords field, enter Company and click Find. A list of matching forms opens.
   4. In the list, double-click Companies. The Company Information form opens.
   5. In the Company Name field, enter the name that was specified for the company in Quick Start. A list of forms with matching company names appears.
   6. Select the appropriate company and press Ctrl D to delete it.

To clean up users

1. Log in to the BMC Cloud Lifecycle Management Administration Console.
2. Click the vertical Workspaces menu on the left, and select Tenants.
3. Select Manage Company, People . The Manage Company, People window opens.
4. In the drop-down list at the top of the window, select the tenant with users you want to clean up.
5. In the row for step 4, select View. The People form opens.
6. In the rows at the top of the form, select the user you want to delete.
7. Change Profile Status to Delete.
8. Click Save.
9. Right-click the row for the user to be deleted and select Delete.