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Resolving a Severe error message in the installation log

Perform the following procedure when you find a SEVERE error message in the installation log file for any product that you installed in the BMC Cloud Lifecycle Management solution.

To resolve Severe error messages

  1. Review the Known-issues-and-workarounds topic to verify if the SEVERE error you see in the log is documented with a workaround.
  2. From the C:\BMC Software\Utilities installation subdirectory on the host on which you installed the product, launch the BusinessServiceManagementMaintenanceTool.
  3. Select the Zip All Logs button to back up all product installation logs, including:
    • The planner_install.log (located at %temp% for Windows and /tmp for Linux) on the installer host.
    • The rscd.log, located on the target host.
  4. Examine the logs for any network or environment-related issues.
  5. If you found a network or environment related issues, revert the installer and target hosts and restore the database, if required, to the state where you started the installation.
  6. If were not able to detect an environment or network issue in the log file, contact BMC Support,
     To expedite the resolution, ensure that you have all the log files and installation screenshots, if any, ready before you contact BMC Support.

 

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