Configuring BMC Remedy AR System Server

This topic describes post-upgrade configuration information for AR System Server & IT Service Mgt. Suite and AR System Server - Cloud Database.

Configuring load balancer for AR System server

To reconfigure load balancer settings on the AR System Server & IT Service Mgt. Suite and AR System Server - Cloud Database hosts after upgrading to 2.1, perform the following steps:

1. From the <AR System server installation directory>/Conf folder, open the ar.conf configuration file.
2. Set the following parameters:
   1. Server-Name parameter to the load balancer name, for example, Server-Name=LB Host
   2. Server-Connect name with local host name, for example, Server-Connect-Name=AR System Server host name ( local host)
3. Add the following parameters:
   1. For BMC Remedy AR System Server & IT Service Mgt. Suite - Primary host, set Map-IP-Addresss to <Load Balancer Primary IP address> <AR System Server & IT Service Mgt. Suite - Primary IP address>.
   2. For AR System Server & IT Service Mgt. Suite - Secondary host, set Map-IP-Address to the <Load Balancer IP Secondary address> <AR System Server & IT Service Mgt. Suite - Primary IP address> 
4. Save the ar.conf configuration file and restart the BMC Remedy Action Request System Server service on both hosts.
5. Open the BMC Remedy User web client and click Run > aruser.
6. Log on to the BMC Remedy AR System Server & IT Service Mgt. Suite host as the Demo user.
7. Search for the distributed logical mapping form.

Configuring DSO mappings for AR System server

To configure DSO mappings on the AR System Server & IT Service Mgt. Suite and AR System Server - Cloud Database hosts after upgrading to version 2.1, perform the following steps. If you have configured high availability (HA) in your environment, you must perform these steps on primary and secondary hosts for both products.

1. Log on to the AR System server on the AR System Server & IT Service Mgt. Suite host as the Demo user.
2. Search for the Distributed Logical Mapping form.
3. Click Search and open the DSP mapping form.
4. In the Physical Name field, specify the AR System Server - Cloud Database load balancer host name.
5. Click Save.
6. Open the AR System Administration console.
7. Select System > General > System Information > Configuration.
8. Click Server Group > Advanced and verify the ServerGroup name.
9. Click the Connection Settings > DSO Server tab.
10. In the table, specify the AR System Server - Cloud Database load balancer host name and port number.
11. Perform steps 1 through 10 on the AR System Server - Cloud Database host, where you will specify the AR System Server & IT Service Mgt. Suite host load balancer information.