Verifying BMC Remedy AR System and BMC Remedy ITSM Suite installation

You can verify that the BMC Remedy AR System and BMC Remedy ITSM Suite installation was successful by using the following procedures.

To review the installation logs

1. If you just completed installing the BMC Remedy AR System and BMC Remedy ITSM Suite and the installer prompts you to view the installation log, click View Log and skip to step 3.
2. If you already logged off of the host on which you installed the product, perform the following steps:
   1. Log on to the computer on which you installed BMC Remedy AR System and BMC Remedy ITSM Suite.
   2. Open the installation and configuration log files listed in the installation and configuration log files table. 
3. In the log, verify whether any SEVERE error messages were reported.
    If no SEVERE error messages were reported, the installation was successful. You can skip the rest of the steps in this procedure and the rest of the sections in this topic.
4. If SEVERE error messages were reported, perform the following steps:
   • Verify that the AR System server license is correct
   • Verify that the required services are running
   • Perform post-installation checks
   • Verify that the orchestration user exists
   • Verify DSO mappings

To verify AR System server license

If you see SEVERE errors in the Arsystem_configuration_log.txt log file, check the AR System server license that you provided during BMC Remedy AR System and BMC Remedy ITSM Suite installation. You must provide a valid and permanent AR System server license.

To verify running services

1. To ensure that the product successfully starts after installation, verify that the following services (Windows) or processes (Linux) are running on the target host. 

   Tip

   To verify that services are running on Windows, go to Control Panel > Administrative Tools > Services. To verify that processes are running on Linux, type ps -ef | grep -i arsystem.

   The services that must be running on a Windows computer are:

   • Apache Tomcat Tomcat6
   • AR System Portmapper
   • BMC Atrium Impact Simulator
   • BMC Remedy Action Request System Server<hostname>
   • BMC Remedy Email Engine<hostname>
   • BMC Remedy Flashboards Server<hostname>
      The processes that must be running on a Linux computer are:
   • tomcat for Mid-tier
   • armonitor
   • arserverd
   • arforkd
   • arsignald
   • arplugin
   • arsvcdsp
   • Arservdsd
   • arcmdbd
   • arrecond
   • apsvcae
   • AREmail
   • pluginsvr/fts
   • slmbrsvc
   • slmcollsvc

2. If one of the services or processes is not running, start it. 

   Tip

   To start a service on Linux, type /opt/bmc/ARSystem/bin/arsystem start (or stop).

To perform post-installation checks

1. From the C:\Program Files\BMC Software\ARSystem\arsystem directory on the target host, launch the BMC Remedy AR System Maintenance Tool and click the Health Check tab.
2. On the Introduction page, click Next.
3. Specify the BMC Remedy AR System and IT Service Mgt. Suite administrator name, password, TCP port number, and name alias.
4. Click Next.
    The installation verification process begins and a progress window is displayed. After the verification is complete, the Health Check Summary page appears. This page lists the check passed or check failed messages, based on the verification. If the health check returns any failed messages, contact BMC Customer Support.
5. Using the mid tier hyperlink, *http://<BMC Remedy AR System server and IT Service Management Suite host name>:<port number>/arsys, verify that you are able to log on as a *Demouser and then as anappadminuser. The default port number is 8080.

To verify that the orchestration user is created

After you install BMC Remedy AR System and BMC Remedy ITSM Suite, the AR System server post-installation configuration steps are triggered, which create the orchestration user. The orchestration user is required for enabling the BMC Remedy AR System adapter during the BMC Atrium Orchestrator installation.

To verify this user, perform the following steps:

1. Using BMC Remedy Mid Tier, log on to BMC Remedy AR System and BMC Remedy ITSM Suite.
    For information about accessing the mid tier, see step 5 of the To perform post-installation checks procedure.
2. Specify the user name as orchestrationuser and password as aouser.
    If you are unable to log on with the orchestration user credentials, contact BMC Customer Support.

To verify Distributed Server Option mappings

Use the following steps to verify that the Distributed Server Option (DSO) mappings are configured successfully:

1. If you have not already closed the installer, verify that the DSO Mapping installation summary page displays the following message:
   installation completed successfully
2. Verify that no SEVERE or WARNING error messages exist in the atriumcore_configuration_log.txt log file.
3. Using BMC Remedy User, log on to the BMC AR System Server & IT Service Mgt. Suite - primary host and go to the Home page.
4. Go to AR System Administration Console > General > System > Server Information > DSO Server.
5. Verify that the BMC AR System Server – Cloud Database DSO information is populated in the server name details.

Installation and configuration log files

The following table lists all the installation and configuration log files for BMC Remedy AR System and BMC Remedy ITSM Suite: