Verifying BMC ProactiveNet Data Collection Host installation

You can verify that the BMC ProactiveNet Data Collection Host was installed successfully by using the following procedures.

To review the installation log

1. If you just completed installing the BMC ProactiveNet Data Collection Host and the installer prompts you to view the installation log, click View Log and skip to step 3.
2. If you exited the installer before viewing the log file, perform the following steps:
   1. Log on to the BMC ProactiveNet Data Collection Host.
   2. Open the installation and configuration log file, dch_install_log.txt, which is located in the c:\windows\temp directory.
3. In the log, verify whether any SEVERE error messages were reported.
    If no SEVERE error messages were reported, the installation was successful and you can skip the rest of the verification procedures for the BMC ProactiveNet Data Collection Host.
4. If SEVERE error messages were reported, perform the To verify that the required service is running procedure.

To verify that the required service is running

Perform the following steps to verify that the BMC ProactiveNet Agent version port service is running.

1. At a command prompt, run the command pw system status.
2. If the status shows that the BMC ProactiveNet Agent service is not running, restart the service.
3. If errors occur that prevent restarting the service, restart the system by executing the command pw system start.